Originally posted by Tim_R ...there are TWO entries for WB. The first shows how the camera was set. The second shows the white balance USED when the exposure was made. The camera was set for AWB, but the bad pics were processed by the camera into jpgs using tungsten WB.
That sounds completely normal to me.
AWB means 'Automatic White Balance' - it doesn't mean a particular WB setting. It just says that the WB mode has been set to let the camera decide WB. The second entry just shows the WB setting the AWB actually decided to use.
If you manually set the camera's WB to Tungsten, instead of telling the camera to use AWB, then the two entries would read:
(1) Tungsten
(2) Tungsten
If you set the camera's WB to AWB, the two entries could read:
(1) AWB
(2) Daylight (or Cloudy or Tungsten or Flourescent Light etc)
depending on what the camera's sensor was seeing.
No need to get the camera serviced for that.
It's like the exposure settings. You set the exposure to an AE mode, then the EXIF reports which AE mode you set and what f stop was used.