Originally posted by NicK10D I purchased a 7D on Adorama around 5:25 PM with a extra $50 for overnight shipping. It says orders are processed up until 6 PM. It's 11:30 PM now and my status still says pending. Whats the point in providing overnight shipping services if you cannot make it happen? Its weird because I have only done overnight shipping maybe three times in my life and ever time is a disaster. I figured this time would be different since I am spending $1700 on gear. Oh well... I am new to this forum and already venting! look out!
As I said in response to your identical posting on POTN, I can only apologize, most sincerely, that we have been able to provide the level of customer service that you would like.
Please allow me to draw your attention to the terms and conditions on our website, which state:
Adorama Camera
makes every effort to get your order to you as soon as possible. Orders for in-stock items placed on business days up to 6:00 PM ET (Eastern Time) are
generally shipped the same day (subject to verification, as described below)......
If there is a problem with your order
you will receive an e-mail within one business day to advise you about the situation.
We also make every effort to treat all our customers equally and with fairness, whatever their spend level.
However, if you are a new-to-Adorama customer, our bankers (and yours) will require us to carry out additional ID verification for the protection of us all for orders over a certain value, and it may be that combined with a request for o/night shipping that the anti-fraud team felt it may be necessarry to carry out these additional checks.
I understand from your subsequent postings on POTN that you have since emailed the Adorama CS email address to cancel your order, however, if you would like to email me directly I will be more than happy to double-check that this has happened:
helen.oster@adoramacamera.com