Originally posted by clackers They're much newer to the consumer electronics game than the Japanese, Christine, so they're still very clumsy e.g. awkward presentations/launches.
But they've got deep pockets which seem to fund a lot of experiments.
You are right about the clumsiness, and they've had quite a few marketing gaffes.
They don't seem to have good follow through - they launched a big developer push, and yet no one is developing Samsung apps. Then they launched a big health initiative to pre-empt Apple, but again it's all vapourware. And multiple iterations of watches running different operating systems, plus releasing a variant of Galaxy every five minutes.
As a consumer, I have no confidence buying any of their products. After sales support is zero, and they don't create a pleasant user experience unlike Apple. And if I buy a flagship product like the latest Galaxy, it will be obsolete within months and I'll get Android updates months later, if at all. Not a great strategy for creating customer loyalty and satisfaction.
I also have issues with their ethics. Leaving aside the whole issue of copying Apple, they also engage in shady practices all over the world. Cheating on benchmarks, paying bloggers to write good reviews of their products and slamming their competitors, denying factory safety issues that killed their workers for years and then suing a company that tried to make a documentary about it, before finally admitting yes it's all true (years after causing suffering to the families of workers killed).
The NX1 seems like a great camera, on paper. However, I have been burnt too often by shoddy Samsung products to care.