Reporting bugs to Fujifilm?

trilean · 10-21-2021, 12:36 AM

Hi folks,

does anyone know how to report bugs to Fujifilm? I have an X-S10 and I'm pretty sure the IBIS stays on despite turning it off when using a stabilized lens.
I also have a feature request: In Auto-ISO, allow us to choose any supported ISO value as max sensitivity, not just from that stripped-down selection.

The mail to Fuji is already written, I just don't know where to send it to.

Thanks!

**i_trax** · 10-21-2021, 01:17 AM - **1 Like**

perhaps you could try:
Fujifilm X System / SLR Talk Forum: Digital Photography Review

trilean · 10-21-2021, 02:41 AM

Thanks, I did that (~~not approved/published by a mod yet~~). Either I was mistaken or the last firmware update a few days ago made the situation worse: now I can always hear the IBIS, both with stabilized and unstabilized (adapted) lenses. Only when viewing pictures it's off.

**pepperberry farm** · 10-21-2021, 03:53 AM

contact info at the bottom of the page:

Consumer | Fujifilm [United States]

**i_trax** · 10-21-2021, 04:32 AM - **1 Like**

Originally posted by pepperberry farm

contact info at the bottom of the page:

Consumer | Fujifilm [United States]

The OP is from Europe

---------- Post added 10-21-21 at 19:35 ----------

in EU:

All Regions | Fujifilm [Global]

**pepperberry farm** · 10-21-2021, 04:56 AM

Originally posted by i_trax

The OP is from Europe

---------- Post added 10-21-21 at 19:35 ----------

in EU:

All Regions | Fujifilm [Global]

sorry - that info is not displayed on the mobile version...

trilean · 10-22-2021, 07:05 AM

Thank you for your hints! I didn't want to write to Fuji Germany (in German) because I figured that they would forward the request to Japan anyway and then half of it will be lost in translation.

I got the answers I was looking for at DPR. Basically:

the IBIS' gyros are always on because the sensor is floating. Even when IBIS itself is off (in which case the gyros keep the sensor at a static position)
Fuji's Auto-ISO feature has weird limitations and we can only hope for Fuji to fix them in the future

10-21-2021, 12:36 AM	#1
trilean New Member Join Date: Oct 2021 Posts: 18	Reporting bugs to Fujifilm? Hi folks, does anyone know how to report bugs to Fujifilm? I have an X-S10 and I'm pretty sure the IBIS stays on despite turning it off when using a stabilized lens. I also have a feature request: In Auto-ISO, allow us to choose any supported ISO value as max sensitivity, not just from that stripped-down selection. The mail to Fuji is already written, I just don't know where to send it to. Thanks!

10-21-2021, 02:41 AM	#3
trilean New Member Join Date: Oct 2021 Posts: 18 Original Poster	Thanks, I did that (~~not approved/published by a mod yet~~). Either I was mistaken or the last firmware update a few days ago made the situation worse: now I can always hear the IBIS, both with stabilized and unstabilized (adapted) lenses. Only when viewing pictures it's off. Last edited by trilean; 10-22-2021 at 07:02 AM.

10-22-2021, 07:05 AM	#7
trilean New Member Join Date: Oct 2021 Posts: 18 Original Poster	Thank you for your hints! I didn't want to write to Fuji Germany (in German) because I figured that they would forward the request to Japan anyway and then half of it will be lost in translation. I got the answers I was looking for at DPR. Basically: the IBIS' gyros are always on because the sensor is floating. Even when IBIS itself is off (in which case the gyros keep the sensor at a static position) Fuji's Auto-ISO feature has weird limitations and we can only hope for Fuji to fix them in the future

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10-21-2021, 01:17 AM - 1 Like	#2
i_trax Loyal Site Supporter Join Date: Jan 2011 Location: Perth Western Australia Photos: Gallery \| Albums Posts: 2,621	perhaps you could try: Fujifilm X System / SLR Talk Forum: Digital Photography Review

10-21-2021, 03:53 AM	#4
pepperberry farm amateur dirt farmer Join Date: Dec 2014 Location: probably out in a field somewhere... Photos: Gallery \| Albums Posts: 41,636	contact info at the bottom of the page: Consumer \| Fujifilm [United States]

10-21-2021, 04:32 AM - 1 Like	#5
i_trax Loyal Site Supporter Join Date: Jan 2011 Location: Perth Western Australia Photos: Gallery \| Albums Posts: 2,621	Originally posted by pepperberry farm contact info at the bottom of the page: Consumer \| Fujifilm [United States] The OP is from Europe ---------- Post added 10-21-21 at 19:35 ---------- in EU: All Regions \| Fujifilm [Global]

10-21-2021, 04:56 AM	#6
pepperberry farm amateur dirt farmer Join Date: Dec 2014 Location: probably out in a field somewhere... Photos: Gallery \| Albums Posts: 41,636	Originally posted by i_trax The OP is from Europe ---------- Post added 10-21-21 at 19:35 ---------- in EU: All Regions \| Fujifilm [Global] sorry - that info is not displayed on the mobile version...

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