Originally posted by monochrome I'm very happy it all worked out for you. Eric really is a quality guy - throwback to times past when everyone had character, rather than it being remarkable.
The result Eric provided tdemmz - and monochrome's character remark - reminded me of an experience I had with Eric. I had shipped him a newly acquired KM for a CLA. The KM was in near-pristine condition externally, and I wanted it's working condition to be flawless as well. So off to Eric it went.
Within about ten days I received the camera back from Eric - much earlier than expected. The invoice indicated the CLA was performed and there was no charge for the service. I emailed Eric to find out why he was working for free. He told me while removing my bubble-wrap from the KM, he had an accident with the razor knife and accidentally scratched the top plate. He explained he had just replaced the blade on the knife with a new one, and it cut faster and deeper that he expected.
Eric decided not to charge me for the CLA due to the scratch, which is is a testament to his character and the reason I'm sharing this story. Well, I didn't even notice the scratch - I considered it minor and insignificant. So I paid him anyway, and he was most grateful.
We all make mistakes. What distinguishes one person from the next is how we react afterwards.
Fred
Last edited by hollywoodfred; 09-06-2015 at 04:54 PM.
Reason: mistakes in the original text - corrected word order and other typos.