Originally posted by Charlieco82 Hi guys I'm new to the Forum and have a concern with Eric. I sent my Pentax LX with a lense to get cla'd almost a month ago. My problem is that he has been very vague with any updates on when he might have my camera ready. I've emailed him about 3-4 times(on avg once a week) asking for an update and the best that he can do is respond with
"I have parts on order",
"Waiting on parts.", and "I have some parts on the way to me. I'm hoping yours are there."
I'm starting to regret sending it to him. Iv said in the emails that if he can't fix it or doesn't have time to just send it back. His communication has been in my opinion unacceptable. I made the payment almost immediately after he gave me a quote. So I ask is this his way of communication to his customers? I understand he is "The Pentax Guy." Iv read nothing but good things about him and his work so I wonder what's up with my situation? Am I being un reasonable when I ask for a "proper update?"
I've sent things to Eric, and I'd never email him every week expecting an update. But I know enough to trust him. Getting vintage equipment repaired can take time, and an LX is a bigger challenge than most. You're lucky to have him to send it to. When mine develops a problem, that's where it will go, for as long as it takes. People that are really good at repairs are usually busy, and in my experience, not always the best at taking the extra time to answer emails. They are working. I've experienced the same with good watchmakers. Eric is as good as it gets for Pentax repairs.
David