le a
Marketplace Guarantee Claim.
Marketplace Refunds Any seller who is unable to ship an item, has the ability to request a full or partial refund from Buy.com for the buyer. Sellers must request the refund from Buy.com, not buyers. Once the request is submitted, the buyer receives an email confirmation from Buy.com. The funds will be refunded back to the credit card the buyer used to make the purchase.
Rating Sellers All Marketplace sellers have a ratings page which can be viewed from the seller's listings page. This page contains the ratings of previous customers of this seller, and will give buyers valuable feedback regarding a seller. Once a buyer has completed a transaction with a Marketplace seller the buyer is encouraged to leave ratings and feedback for this seller. From the
My Account page, a buyer can select the Marketplace order that he/she would like to leave ratings.
Seller ratings cannot be altered. We ask that you resolve issues with your seller in advance of leaving feedback.Marketplace Guarantee Claim
Buyers should receive Marketplace items in the condition that they were listed. We ask buyers to first contact the seller to give them a chance to address any issues. If the seller does not respond or if the issue is not addressed to the customer's satisfaction buyers can rely on our Buy.com Marketplace Guarantee Claim which, covers the first $750 of every purchase. Buyers are eligible to submit a Guarantee claim if:
1 - Buyer never received the item purchased.
2 - Buyer received a different item than the one purchased.
3 - The item received was materially different than what was listed.
If a buyer and a seller are unable to amicably resolve a dispute with an order, we recommend that the buyer file a Marketplace Guarantee Claim. Please note that the Marketplace Guarantee form is only available in your My Account 30 days after your purchase date up to 60 days after the purchase date.
Buyers can submit claims from their
My Account area. Once a claim has been submitted, the buyer will receive a confirmation email and the claim will be researched. Guarantee refunds will be issued to the buyer’s credit card used for the original purchase.