that sounds about right. they've never been a very good web-store IMO, but they are improving. Mind you the instore service has always been pretty Cr*p too, but they always have good prices and are an authorized dealer. If you know what you want and plan on keeping it they are fine to deal with. If you are uncertain about the product then bigger dealers with return policies are better (Though i think Henrys pretty much sucks in store as well, if you get the right person they know their stuff, but the right person is hard to find)
If you live local here Downtown Camera is fantastic (other more esoteric shops like eight elm before it closed - he retired - were also amazing for their segments)
Vistek is better than Henrys but hit and miss too with the staff - I do ok there because i drink beer with many of them at the pub next door
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