Originally posted by crewl1 This sounds like the Pentax Q sale at QVC all over again.
Unfortunately, yes.
Overstock.Com's Chat representatives are now claiming the 18-55WR is out of stock and they will not be able to send the correct item. They did, rather gracelessly tell me that they would help me with a full refund once their item is returned.
Stallone: Hi, my name is Stallone.
Stallone: How may I help you?
Docrwm: My order is supposed to be a lens for a Pentax camera. Weight - 1-2 lbs. The problem is that the order is a ceiling fan weighing 18.5 lbs. You shipped the wrong item.
Stallone: Let me check and help you with that.
Stallone: Could you please verify your full name and billing address, including the city, state and zip code?
Docrwm: The item shipped is a Hunter 42" Low Profile Plus ceiling fan.
Docrwm: Robert [deleted]
Stallone: Thank you Robert.
Stallone: Are you referring to 'Pentax smc DA 18-55mm F3.5-5.6 AL WR Zoom Lens'?
Docrwm: Yes
Stallone: I see that Pentax smc DA 18-55mm F3.5-5.6 AL WR Zoom Lens' will deliver to you on Thursday, 09/06/2012
Stallone: However in this I would recommend you to get back to us once the item get deliver to you.
Docrwm: No check the weight on the shipment. It's 18.5lbs and that is way too large for a lens.
Stallone: I see that ship weight of the item is 18.50 lbs
Docrwm: I ordered it when it as a sale and would like to get the lens for the price I paid. If I refuse delivery on the fan that is coming to me will I be able to get you to honor the original purchase?
Stallone: Yes sure.
Stallone: Once you refuse the shipment get back to us.
Docrwm: Ok, how do I get the original item I ordered?
Stallone: I see that 'Pentax smc DA 18-55mm F3.5-5.6 AL WR Zoom Lens' is out of stock now.
Stallone: I am really sorry about that.
Docrwm: Yes, but you sent out fans instead is it possible the lens is actually in stock?
Stallone: I am sorry, I am not sure about that.
Stallone: However, if you received fans then just get back to us tomorrow we'll help you with the return for full refund.
Docrwm: Certainly you had to have had lenses in stock, somehow the wrong item was sent, aren't there lenses somewhere in your warehouses? I certainly expect a full refund given it was your mistake.
Stallone: If these item is in stock then we can see on the product page only.
Stallone: And I'm sorry, we don't have a way to guarantee the stock because we are an Online Retailer and don't have a way to identify an actual buying trend. More often than not, because of our prices being discounted to a great extent, they sell out quickly.
Docrwm: This is just great. I ordered an item you said you had in stock, paid for it, have waited, and you sent the wrong item. Now you tell me you don't have the item I ordered in the first place. I got several friends to order the lens because of my telling them Overstock was an OK company. One already got his and that is how I got alerted to you having sent the wrong item out. Now I have friends who are all going to have to deal with your mistake and its because I told them you were ok. They sold out because I told friends with Pentax cameras. You sold all of them within 30-90 minutes because of me alerting a group of my friends. This is completely unacceptable.
Stallone: I understand and I apologize for the inconvenience this has caused to you.
Docrwm: That does me no good. You advertised the item and I vouched for Overstock to a group of fellow photographers that you are a solid company. You send out ceiling fans instead of lenses, now tell me you are sold out (only because I got a group to buy your advertised lenses) and all you can say is "Sorry"?
Stallone: I understand you point, however you may received 'your original item that is 'Pentax smc DA 18-55mm F3.5-5.6 AL WR Zoom Lens;.
Stallone: Carrier also made some shipping weight mistake about 18.50 lbs.
Docrwm: That weighs 18.50lbs? I have two photography friends who ordered based on my recommendation already telling me that they got ceiling fans instead!!
Docrwm: Both of their orders were 18.5lbs too.
Stallone: Yes I do agree with you.
Docrwm: Again, fat lot of good that does me and my friends.
Stallone: If you do not received 'Pentax smc DA 18-55mm F3.5-5.6 AL WR Zoom Lens' get back us tomorrow we'll help you further.
Docrwm: We shall see.
Stallone: Yes that would be great!
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