For those eligible, you have 2 options, by phone or e-mail...
- Customer Support phone: 619.725.3150 - follow the prompts. They're staffed from 8:30-4:30, PST.
- Go to this webpage and fill it out: Nik Collection - Support
NOTE: today was the first day I got through on the phone. You may wish to try the web form, since I received a verification e-mail within 5-10 minutes of submitting it. I received my download link to the free Nik Collection upgrade today - approximately 48 hrs. The web page form is probably the easiest contact method. There is no longer a serial number requirement, since I wasn't prompted to activate anything after installing it. It's working as is... others have mentioned this.
I did get on the phone today to speak about a refund on the purchase. It took a bit of time, and I had to be transferred over to another, internal department. Both reps confirmed they've been inundated, so please be patient. I received my RMA confirmation for my purchase order of $149 ($126.65 with coupon), and it will post within 2 weeks. Again, they're swamped right now - Zach indicated that anyone and everyone is calling, so you can only imagine. My call finished in 22 minutes, but I was also involved with a refund (RMA).
Cheers,
Marc
Last edited by Marc Langille; 03-29-2013 at 03:05 PM.