Originally posted by monochrome ..
Welcome to Pentax, Mr. McIntosh. How ironic that on your first day a web commerce error causes a S***storm.
I'm almost 100% certain that is not any individual's deliberate hiccup, but a deep systemic problem.
There is no need to call out anyone's name because no one would intentionally make such a mistake.
What this testifies is that
US Pentax / Ricoh Imaging has:
– large system issues inherited from past,
– their people are not granted rights to make smart autonomous decisions and find quick solutions, but
– are left powerless, unable to solve problem immediately and therefore must wait for higher instances to switch on,
– that they communicate inefficiently, involving procedures that are not bullet proof and
– which are not well understood by the (new) staff and never carried out in full extent for a longer period of time to see how they work.
Again, a systemic problem. Same one that makes only one GR camera available for the entire continent, but many given for free elsewhere.