Originally posted by littledrawe Invaluable point Sir! Take into account the practice of B&H and Adorama of packing the lens in the corner of the box with no padding on 3 sides and this becomes even more of a factor.
Originally posted by littledrawe @maxxxx, I'll have to post a shot of the last thing I bought from adorama. Not better, worse actually.
Firstly, please accept my apologies; I absolutely understand why you would be frustrated by this and have already copied your comments over to the Adorama shipping manager. Saying that, this really should not be the case, and I would be grateful if you could please email me:
Helen@adorama.com at your earliest opportunity with any order numbers relating to items you have received packed in this way so that it can be taken up with the packer(s) concerned. It can only be a sporadic issue with the packing team, because as a matter of procedure we pack above and beyond the industry standard.
Adorama packers do not use peanuts for packaging for a variety of reasons, but the most important one is that peanuts have been proven to be inadequate for the types of merchandise we ship, as items packed in the center of a box are liable to slip to the side of the box - so are more susceptible to damage.
Pillows are the Adorama choice of packaging because they are proven to be the best shock absorbers for all categories of product. Most packaging companies that come in and see our operation are taken back by the amount of pillows we use in one carton. They actually drool to try and get the business because it is not the norm. The industry standard is to put the item in the box to one corner, as you described, and then fill the void with dunnage whether it is peanuts, pillows, foam, or paper.
Our procedure is to blanket the bottom and the sides of the box with pillows, place the item in the middle and then fold over the pillows and add more to fill the box where needed. The only thing we don’t add any pillows to are those items that ship in the vendor box, and soft goods (t-shirts, backpacks, hats, etc).
You may be surprised to note that not only do most manufacturers pack cameras and lenses in shaped polystyrene inside the box, but they deliver the boxes to us in shipping cartons packed side by side, without any additional packaging or protective insulation at all, either in between the boxes or on the outside of them. So I guess the major manufacturers feel that the packaging they provide is sufficient to protect the unit inside.
Once again my apologies for any disappointment that has been caused, and I look forward to hearing from you.