Pentax web store sales

Pentax web store sales · **3 Likes**

The Pentax web store has some great sales today. Official Pentax Online Store | Pentax Digital Cameras | Pentax Webstore

The FA 31mm Limited is on sale for 773! smcP FA 31mm f/1.8 Limited (Black) | Pentax Webstore

The D-FA 50mm Macro is 303. smcP D-FA 50mm f2.8 Macro | Pentax Webstore

There are a lot of other lenses on sale as well although the price cuts are not quite as high generally.

I just ordered the 31mm :-)

donpjt · 12-02-2014, 01:54 PM

I am also having the same issue. I bough the 50mm D-FA f 2.8 macro for 303.95 and now my credit card is showing a pending charge of 599.95. I have sent them an email. Hope to get a reply soon.

trumanusa · 12-02-2014, 01:55 PM

Originally posted by donpjt

I am also having the same issue. I bough the 50mm D-FA f 2.8 macro for 303.95 and now my credit card is showing a pending charge of 599.95. I have sent them an email. Hope to get a reply soon.

They dont respond to mails. Better call them

donpjt · 12-02-2014, 01:59 PM

Originally posted by trumanusa

They dont respond to mails. Better call them

Okay sure, thanks for the tip

**UncleVanya** · 12-02-2014, 02:11 PM

Originally posted by trumanusa

Mine is a Debit card with MASTERCARD. Now the only worry is would they put back the amount which they over charged

With DEBIT and MASTERCARD I'm not sure. I think you could contact your bank and they might have the details. It is certainly possible that they have a similar requirement. Even if they don't the FTC regulates shipment of product in these cases and they only have 20-30 days as I recall to ship and they have to return your money within a certain period (pretty short) if you request a refund. Best option is to contact the bank you are issued your debit card on and ask them for help.

**lithedreamer** · 12-02-2014, 02:51 PM

Hopefully you won't have to dispute the charge, but I would be cautious if I had to do it again. The credit card company was happy to dispute a charge for a service I was having trouble canceling (Stamps.com, canceled during trial period) but the company itself continued to bill me for months and threatened to send me to collections.

krebsy75 · 12-02-2014, 03:13 PM

Everyone should share their experiences good and bad: http://www.resellerratings.com/store/Pentax_Webstore

Give PWS time to right any wrongs before writing a negative review.

donpjt · 12-02-2014, 03:29 PM

Originally posted by trumanusa

They dont respond to mails. Better call them

I just called them and they said they will call me back in 24 hours with the information. They also mentioned that the item has already shipped, though I have not gotten any emails yet. They were not able to confirm if they would be able to do anything yet.. Should I dispute it with my credit card?

PenTex · 12-02-2014, 04:07 PM

Had to create new account because tapatalk was messing up on me for some odd reason. Previously posted as UT07.

Anywho, I checked my CC and sure enough I have a pending charge for $1299 for the FA31... I just got off the phone with PWS and, oh boy - this may be a new level of incompetence I'm dealing with here. First she confirms my order info and informs me the lens costs $1299. I tell her I ordered at the Black Friday reduced pricing for $773.42 as is reflected in my order confirmation email. She asks me to forward her that email...so I did. She then put me on hold while she talked with a manager. She came back and informed me that the price is $1299 and she cannot do anything about it. I explain to her that that is indeed the price of the lens NOW but I ordered it for 773 as shown on the email I sent her. I asked to chat with her manager. She put me on hold again and came back 10 minutes later saying that she chatted with a SENIOR manager and that they will, in fact, honor the 773 price and credit my CC the difference when the lens ships. Apparently, they had an issue with the order system that they are aware of. So I ask when the lens will ship to which she claims tomorrow... I kindly inform her that I called yesterday to check the status of my order and was told the lens was out of stock and it would be 2 or 3 weeks before it shipped. She said that it is certainly in stock as the order went straight to the warehouse when I placed it (right....) Apparently my lens will be shipping in the next couple of days. In any case, I don't believe a word she said and will be watching my email and CC carefully this week to see how it transpires. I've concluded that the PWS is run by a bunch of clowns.

krebsy75 · 12-02-2014, 04:33 PM - **1 Like**

This is seriously beyond belief. If my card gets dinged for 13 bills I'm gonna raise holy hell.

mikeodial · 12-02-2014, 04:47 PM

Originally posted by krebsy75

This is seriously beyond belief. If my card gets dinged for 13 bills I'm gonna raise holy hell.

Does anyone from Pentax read this stuff? I would be ashamed. They can't even control the negative publicity as a result. Sounds to me like they don't have their Customer Sales and finance systems linked to the Inventory Management. The front office is not linked to the back office. (except by telephone and email)

Docrwm · 12-02-2014, 05:02 PM

Originally posted by shaX 07

I ordered a 55-300mm WR lens on 11/27 and my order says 'Pending Approval'. I did see a pending charge to my debit card in the correct sale price amount.

For the price, i'm fine with this taking a few weeks to get here. I actually didn't NEED it until the Spring anyway, so it's fine with me.

Better than paying $150 more at B&H

My position as well. Doesn't speak well of them but for the savings I'm willing to wait a bit.

---------- Post added 12-02-14 at 07:05 PM ----------

Originally posted by mikeodial

Does anyone from Pentax read this stuff? I would be ashamed. They can't even control the negative publicity as a result. Sounds to me like they don't have their Customer Sales and finance systems linked to the Inventory Management. The front office is not linked to the back office. (except by telephone and email)

That was the conclusion around here with the DA50 fiasco of '12.

Elliot · 12-02-2014, 05:26 PM - **1 Like**

After noticing the pending credit card charge yesterday, I called them today. The representative kept insisting that the full price was correct. I told her that it was not, I ordered at 6:08 a.m. on Friday and the prices are indicated clearly on the bill I received with the e-mail --- and in their own system that I was looking at even as I spoke with her. She asked me to send a copy of the bill and she would get right back. I forwarded her the confirmation e-mail and the PDF and --- she didn't get back to me.

This operation has little integrity to it. If its name wasn't PentaxWebstore, would you ever order from a firm that treats its customers like this? I know that I really don't care if I saved 50% on both lenses I ordered, I will call them tomorrow and cancel them unless they send me a communication assuring me of the price.

By the way, this thread may be useful for your credit card company to see. I don't know if there is a way to copy the whole thread to a document, but one could certainly link to it.

Docrwm · 12-02-2014, 05:36 PM

Just got a reply to my email to the Pentax Store from Saturday saying two weeks for my lens. Did not address at all my concern that I ordered well before they showed out of stock and is twice the timeframe I was given over the phone. I think I got Moe this time because it was clearly Curly on the phone the other day.

krebsy75 · 12-02-2014, 05:46 PM

They officially sucked the fun out of this purchase. I'm actually getting pissed now. It's outlandish that issues with this store haven't been resolved. I had an issue years ago with a discounted Kx camera that I never received.

Pentax needs to work hard at improving their brand image. Situations like this do lots of harm to the cause.

robtcorl · 12-02-2014, 06:02 PM

Originally posted by Docrwm

That was the conclusion around here with the DA50 fiasco of '12.

I swore off ever buying from them after that "deal" and even though tempted with the new deals, I did resist.
Hope everyone gets what they ordered at the sale prices, and have no more headaches in doing so.

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12-02-2014, 05:26 PM - 1 Like	#177
Elliot Senior Member Join Date: Jun 2009 Location: South Carolina Photos: Gallery Posts: 281	Similar experience here After noticing the pending credit card charge yesterday, I called them today. The representative kept insisting that the full price was correct. I told her that it was not, I ordered at 6:08 a.m. on Friday and the prices are indicated clearly on the bill I received with the e-mail --- and in their own system that I was looking at even as I spoke with her. She asked me to send a copy of the bill and she would get right back. I forwarded her the confirmation e-mail and the PDF and --- she didn't get back to me. This operation has little integrity to it. If its name wasn't PentaxWebstore, would you ever order from a firm that treats its customers like this? I know that I really don't care if I saved 50% on both lenses I ordered, I will call them tomorrow and cancel them unless they send me a communication assuring me of the price. By the way, this thread may be useful for your credit card company to see. I don't know if there is a way to copy the whole thread to a document, but one could certainly link to it.

12-02-2014, 05:36 PM	#178
Docrwm Veteran Member Join Date: Sep 2010 Location: Somewhere in the Southern US Photos: Gallery \| Albums Posts: 12,285	Just got a reply to my email to the Pentax Store from Saturday saying two weeks for my lens. Did not address at all my concern that I ordered well before they showed out of stock and is twice the timeframe I was given over the phone. I think I got Moe this time because it was clearly Curly on the phone the other day. Last edited by Docrwm; 12-03-2014 at 10:27 AM.

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12-02-2014, 01:54 PM	#166
donpjt Senior Member Join Date: Apr 2014 Location: Houston, TX Photos: Gallery Posts: 190	I am also having the same issue. I bough the 50mm D-FA f 2.8 macro for 303.95 and now my credit card is showing a pending charge of 599.95. I have sent them an email. Hope to get a reply soon.

12-02-2014, 01:55 PM	#167
trumanusa Forum Member Join Date: Jun 2013 Posts: 87	Originally posted by donpjt I am also having the same issue. I bough the 50mm D-FA f 2.8 macro for 303.95 and now my credit card is showing a pending charge of 599.95. I have sent them an email. Hope to get a reply soon. They dont respond to mails. Better call them

12-02-2014, 01:59 PM	#168
donpjt Senior Member Join Date: Apr 2014 Location: Houston, TX Photos: Gallery Posts: 190	Originally posted by trumanusa They dont respond to mails. Better call them Okay sure, thanks for the tip

12-02-2014, 02:11 PM	#169
UncleVanya Loyal Site Supporter Join Date: Jul 2014 Photos: Gallery \| Albums Posts: 28,452	Originally posted by trumanusa Mine is a Debit card with MASTERCARD. Now the only worry is would they put back the amount which they over charged With DEBIT and MASTERCARD I'm not sure. I think you could contact your bank and they might have the details. It is certainly possible that they have a similar requirement. Even if they don't the FTC regulates shipment of product in these cases and they only have 20-30 days as I recall to ship and they have to return your money within a certain period (pretty short) if you request a refund. Best option is to contact the bank you are issued your debit card on and ask them for help.

12-02-2014, 02:51 PM	#170
lithedreamer Site Supporter Join Date: Sep 2013 Photos: Gallery \| Albums Posts: 1,799	Hopefully you won't have to dispute the charge, but I would be cautious if I had to do it again. The credit card company was happy to dispute a charge for a service I was having trouble canceling (Stamps.com, canceled during trial period) but the company itself continued to bill me for months and threatened to send me to collections.

12-02-2014, 03:13 PM	#171
krebsy75 Veteran Member Join Date: Jun 2010 Location: Chester County, Pa. Posts: 804	Everyone should share their experiences good and bad: http://www.resellerratings.com/store/Pentax_Webstore Give PWS time to right any wrongs before writing a negative review.

12-02-2014, 03:29 PM	#172
donpjt Senior Member Join Date: Apr 2014 Location: Houston, TX Photos: Gallery Posts: 190	Originally posted by trumanusa They dont respond to mails. Better call them I just called them and they said they will call me back in 24 hours with the information. They also mentioned that the item has already shipped, though I have not gotten any emails yet. They were not able to confirm if they would be able to do anything yet.. Should I dispute it with my credit card?

12-02-2014, 04:07 PM	#173
PenTex Junior Member Join Date: Dec 2014 Location: Georgia Posts: 49	Had to create new account because tapatalk was messing up on me for some odd reason. Previously posted as UT07. Anywho, I checked my CC and sure enough I have a pending charge for $1299 for the FA31... I just got off the phone with PWS and, oh boy - this may be a new level of incompetence I'm dealing with here. First she confirms my order info and informs me the lens costs $1299. I tell her I ordered at the Black Friday reduced pricing for $773.42 as is reflected in my order confirmation email. She asks me to forward her that email...so I did. She then put me on hold while she talked with a manager. She came back and informed me that the price is $1299 and she cannot do anything about it. I explain to her that that is indeed the price of the lens NOW but I ordered it for 773 as shown on the email I sent her. I asked to chat with her manager. She put me on hold again and came back 10 minutes later saying that she chatted with a SENIOR manager and that they will, in fact, honor the 773 price and credit my CC the difference when the lens ships. Apparently, they had an issue with the order system that they are aware of. So I ask when the lens will ship to which she claims tomorrow... I kindly inform her that I called yesterday to check the status of my order and was told the lens was out of stock and it would be 2 or 3 weeks before it shipped. She said that it is certainly in stock as the order went straight to the warehouse when I placed it (right....) Apparently my lens will be shipping in the next couple of days. In any case, I don't believe a word she said and will be watching my email and CC carefully this week to see how it transpires. I've concluded that the PWS is run by a bunch of clowns.

12-02-2014, 04:33 PM - 1 Like	#174
krebsy75 Veteran Member Join Date: Jun 2010 Location: Chester County, Pa. Posts: 804	This is seriously beyond belief. If my card gets dinged for 13 bills I'm gonna raise holy hell.

12-02-2014, 04:47 PM	#175
mikeodial Veteran Member Join Date: Jan 2014 Photos: Gallery \| Albums Posts: 370	Originally posted by krebsy75 This is seriously beyond belief. If my card gets dinged for 13 bills I'm gonna raise holy hell. Does anyone from Pentax read this stuff? I would be ashamed. They can't even control the negative publicity as a result. Sounds to me like they don't have their Customer Sales and finance systems linked to the Inventory Management. The front office is not linked to the back office. (except by telephone and email)

12-02-2014, 05:02 PM	#176
Docrwm Veteran Member Join Date: Sep 2010 Location: Somewhere in the Southern US Photos: Gallery \| Albums Posts: 12,285	Originally posted by shaX 07 I ordered a 55-300mm WR lens on 11/27 and my order says 'Pending Approval'. I did see a pending charge to my debit card in the correct sale price amount. For the price, i'm fine with this taking a few weeks to get here. I actually didn't NEED it until the Spring anyway, so it's fine with me. Better than paying $150 more at B&H My position as well. Doesn't speak well of them but for the savings I'm willing to wait a bit. ---------- Post added 12-02-14 at 07:05 PM ---------- Originally posted by mikeodial Does anyone from Pentax read this stuff? I would be ashamed. They can't even control the negative publicity as a result. Sounds to me like they don't have their Customer Sales and finance systems linked to the Inventory Management. The front office is not linked to the back office. (except by telephone and email) That was the conclusion around here with the DA50 fiasco of '12.

12-02-2014, 05:46 PM	#179
krebsy75 Veteran Member Join Date: Jun 2010 Location: Chester County, Pa. Posts: 804	They officially sucked the fun out of this purchase. I'm actually getting pissed now. It's outlandish that issues with this store haven't been resolved. I had an issue years ago with a discounted Kx camera that I never received. Pentax needs to work hard at improving their brand image. Situations like this do lots of harm to the cause.

12-02-2014, 06:02 PM	#180
robtcorl Veteran Member Join Date: Feb 2011 Location: St Louis, MO Photos: Gallery Posts: 11,606	Originally posted by Docrwm That was the conclusion around here with the DA50 fiasco of '12. I swore off ever buying from them after that "deal" and even though tempted with the new deals, I did resist. Hope everyone gets what they ordered at the sale prices, and have no more headaches in doing so.