My understanding is that warranty depends on point of sale, whether the seller is an authorized dealer, and who the dealer gets stock from (Pentax Canada vs. gray market). Yes, even authorized dealers will sometimes sell out-of-channel "white box" product.
Edit: All of the struck out text is non-pertinent
For example, I bought my FA 77/1.8 Limited several years ago on eBay from ProDigital2000 for $515 USD (yeah...great deal :) ), an online storefront for an Ontario camera store who is an authorized dealer with Pentax Canada. When I took delivery this is what I found:- Lens box with sticker indicating Pentax Canada as distributor and another sticker indicating a two year warranty in both English and French
- Inside was the Pentax Canada warranty card (also English/French) for the 2-year Canada warranty
- The warranty card states that the first year warranty is granted by Pentax and its authorized distributors and service centers worldwide and that a second year is granted by Pentax Canada. Both warranties are limited to the original purchaser. In BOLD print at the bottom of the card it states, "THIS 2-YEAR WARRANTY IS VALID IN CANADA ONLY".
I live in the U.S. and was a little concerned about what this might mean should I have a problem with the lens, particularly since all I had were the eBay and PayPal transaction records. I contacted the seller directly and they responded by e-mail as follows:- The first year warranty will be honored by Pentax distributors and service centers worldwide (like it said on the card)
- The additional year warranty will be honored in Canada only meaning that any repairs must be done by a Pentax Canada authorized repair facility. I would have to ship the lens to Canada.
- In addition, they sent me a hard-copy receipt from the brick-and-mortar store in Ontario as proof of purchase
Granted, things have changed since then and most of the above can probably be ignored. For example, Pentax Canada service is now contracted to Sun Camera Service and Pentax is no longer owned by Hoya. That being said, I suspect that the basic provisions still hold, assuming that the product is not being sold as gray (grey) market.
My K-3 (purchased about a year ago from Adorama) did not have a separate warranty card. The one-year warranty information was included in the English user manual (p 104, available for download from Ricoh). Also included was a list of authorized service facilities worldwide.
The general rules as I have been able to determine from the user manual along with the Pentax Canada and Pentax USA Web sites are:
- Ricoh Imaging (Japan) will provide warranty service for cameras worldwide, though it may take a long time and there may be complications related to customs
- Local distributor's warranty policies may override the provisions of the general warranty such that they may not honor warranties for out-of-country purchases
- Pentax Canada will only provide warranty service within Canada, but will honor the one-year general warranty regardless of where the camera was purchased
- Pentax USA will only provide warranty service within the United States. It is unclear as to whether Pentax USA will provide service for cameras purchased outside the USA.
- 2-year warranty extension is available for US purchases only
- Although new Pentax products no longer ship with an international warranty card, such warranty still exists. Pentax USA will provide an international warranty card on request for cameras purchased within the USA.
Even so...as a point of practice, it is always good to determine whether an online merchant or eBay seller is an authorized dealer and that the item has warranty papers appropriate to that country's distributor.
Steve
P.S. In regards to the comment above that the worldwide warranty no longer exists, there is a recent thread on this site where the owner of a K-50 had a failed camera. The camera had been purchased in Europe, but the owner was employed on a cruise ship in the western Pacific. I don't remember the exact specifics, but the warranty was honored by Pentax service in one of the ship's ports-of-call.