To me it's not so much about how the delivery services treat the packages, we all know how 'careful' they treat stuff, it's the nature of the beast and I don't blame them.
It is more about why on earth wouldn't you package items correctly to begin with? Is the price difference between a bubble wrap envelope and a cardboard box that huge that it justifies pissed off customers and warranty claims?
And yes, if I buy something new then I expect the box to look new.
It is sad when a used lens in box from B&H, KEH and Amazon looks A LOT better than a brand new one from Adorama...
Originally posted by csa Same here.
All the delivery trucks in my area, UPS, FedEx, Postal, travel extremely rough dirt roads, of course driving as fast as possible to stay on schedule; I can only imagine the packages being thrown around, or at the very least bounced badly; in the backs of trucks. That's why I would definitely worry about a lens packed in a bubble envelope.