Originally posted by clackers Big difference when you buy from a local distributor - they were the importer, with all the financial and warranty implications. When you buy from overseas, you're now the importer.
That's true, Clackers, and even if Ricoh had a subsidiary in Australia instead of a local distributor like CRK they would have no legal obligation to provide warranty service for Ricoh products purchased overseas.
But I guess Wolfeye's point is that multinational companies should provide worldwide manufacturer's warranty coverage, not just coverage in the country of purchase. I think more of them used to, and some still do. A couple of years ago Asus Australia repaired a laptop that I had bought from Singapore, under their international warranty. I would buy another Asus product on the strength of that.
Here's what I have discovered in a quick search about other camera companies:
- Sony provides a tourist limited warranty that gives purchasers from an authorised dealer in Australia reasonable coverage on their cameras and lenses when travelling:
Sony Tourist Limited Warranty : Tourist Limited Warranty : Sony Australia
- Panasonic offers a limited worldwide warranty on cameras purchased in Australia from an authorised dealer:
Support - What is LWWW (Limited World Wide Warranty)? Cameras purchased from the US are not covered by the Limited Worldwide Warranty in Australia:
Support - What is LWWW (Limited World Wide Warranty)?
- Nikon provides an international warranty on their lenses (not cameras) bought from an authorised dealer:
https://mynikonlife.com.au/buy/warranty-policy/
- Olympus used to provide a worldwide warranty but dropped it in 2014:
Olympus Drops Worldwide Warranty Policy for its New Cameras and Accessories - The Phoblographer
- I read somewhere that Canon provides some international coverage on lenses but not cameras, but I couldn't find confirmation on Canon's web site.
- Stories of Fuji offering international warranties on some cameras:
http://www.fredmiranda.com/forum/topic/1271106 But again I couldn't find confirmation on the manufacturer's site.
So coverage is limited and patchy. Ricoh could steal a march on the opposition by providing a worldwide manufacturer's warranty on all their products, and cover the cost of repairs or replacement by their agents and distributors. Even if they charged for an extended warranty like this, it would be an attractive option. But the chances of them doing so are near zero.