dadipentak and eddie1960 have hit the proverbial nail on the head. This was an individual error on the part of an individual human being who, it appears, mis-routed a return. We regret and apologize for his mistake and (since I can identify who here is most likely responsible) I will be happy to have him flogged before he's dismembered.
Seriously, we have quite a large physical plant in the Brooklyn Navy yard and many employees there in various capacities for several departments. One erred. We apologize. I see we issued return authorization for this with a pre-paid UPS return label. When this gets back here we will exchange it for a new camera or issue a refund, per your preference.
Originally posted by pntxjack ...convince me that this was an isolated event or "accidental".
This is not your first order with us, nor your sixth. I'd like to think our past performance is an indication that this incident is as I said it is. YMMV.
Quote: And, so they can check to see exactly how many times this particular camera has been sold and returned, the serial number is 3936970 (its on the outside of the box fellows probably as part of a UPC or other bar code so tracking this camera's travels should be a snap.)"
A "snap" indeed. It was previously sold once. That customer returned it which is when it was inadvertently mis-routed.
I appreciate your disappointment and frustration so, for the time being I will overlook your caustic denigrating comments about our character and integrity.
Last edited by henryp; 03-31-2011 at 12:36 PM.