Pentax USA Parts - Thumbs Up!!!

felix68 · 05-07-2008, 11:08 AM

I have been in communication with Pentax USA trying to get my MZ-5n pop-up flash fixed. I am a DIY kind of guy so I already has the top off of the camera and figured out what was broken. I called the 800 number, got a parts rep who then e-mailed me the parts list/diagram. I e-mailed back with the part number that I needed and asked how to order it. Received an e-mail back saying send your address and we will send a couple of replacement parts, No Charge!!!
I was blown away to be able to get the parts, let alone at no charge. Two big thumbs up from me for the parts department at Pentax USA.

Anyway, just wanted to relay my experience.

Russell

JCSullivan · 05-07-2008, 11:58 AM

It's always good to hear positive remarks.
Good on ya, Well done Pentax.

**ChrisPlatt** · 05-11-2008, 10:00 AM

I have called the Pentax USA parts department perhaps a half dozen times in the last ten years.
The woman who sometimes answers the phone is often not willing to look for parts for older gear.

Chris

ftpaddict · 05-11-2008, 10:06 AM

Very cool!

Don't think they'd do that here in Romania, though.

felix68 · 05-12-2008, 12:12 PM

Yeah, they don't carry parts for many of the old camera bodies. I tried to get parts for my PZ-1P and they don't have anything. I think that the first call screener looks up the camera model to determine if they still support it with parts. If they don't you don't get any further with them. It looks like they only support the ZX(MZ) bodies and the *ist film bodies at this point.

Originally posted by ChrisPlatt

I have called the Pentax USA parts department perhaps a half dozen times in the last ten years.
The woman who sometimes answers the phone is often not willing to look for parts for older gear.

Chris

Jonson PL · 01-25-2009, 11:23 PM

Good to hear. I keep considering getting a cam from the MZ series, I think they had a great fit

petez · 01-29-2009, 01:24 PM

Very nice. Any chance you can take an image of the parts list/diagram and post it to save me some trouble?

felix68 · 01-29-2009, 04:06 PM

Originally posted by petez

Very nice. Any chance you can take an image of the parts list/diagram and post it to save me some trouble?

Wow, way to resurrect a really old thread!

Here is the .pdf file...

DSmobileSCAN-46[1].pdf

Hope this helps. The part that I needed was Q7-01, which is in red on the diagram.

petez · 01-29-2009, 04:07 PM

Perfect - thanks.

05-07-2008, 11:08 AM	#1
felix68 Senior Member Join Date: Aug 2007 Location: San Jose, CA Posts: 281	Pentax USA Parts - Thumbs Up!!! I have been in communication with Pentax USA trying to get my MZ-5n pop-up flash fixed. I am a DIY kind of guy so I already has the top off of the camera and figured out what was broken. I called the 800 number, got a parts rep who then e-mailed me the parts list/diagram. I e-mailed back with the part number that I needed and asked how to order it. Received an e-mail back saying send your address and we will send a couple of replacement parts, No Charge!!! I was blown away to be able to get the parts, let alone at no charge. Two big thumbs up from me for the parts department at Pentax USA. Anyway, just wanted to relay my experience. Russell

05-12-2008, 12:12 PM	#5
felix68 Senior Member Join Date: Aug 2007 Location: San Jose, CA Posts: 281 Original Poster	Models are Very Limited Yeah, they don't carry parts for many of the old camera bodies. I tried to get parts for my PZ-1P and they don't have anything. I think that the first call screener looks up the camera model to determine if they still support it with parts. If they don't you don't get any further with them. It looks like they only support the ZX(MZ) bodies and the *ist film bodies at this point. Originally posted by ChrisPlatt I have called the Pentax USA parts department perhaps a half dozen times in the last ten years. The woman who sometimes answers the phone is often not willing to look for parts for older gear. Chris

01-29-2009, 04:06 PM	#8
felix68 Senior Member Join Date: Aug 2007 Location: San Jose, CA Posts: 281 Original Poster	Back From the Deat Originally posted by petez Very nice. Any chance you can take an image of the parts list/diagram and post it to save me some trouble? Wow, way to resurrect a really old thread! Here is the .pdf file... DSmobileSCAN-46[1].pdf Hope this helps. The part that I needed was Q7-01, which is in red on the diagram.

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05-07-2008, 11:58 AM	#2
JCSullivan Veteran Member Join Date: Sep 2006 Location: Windsor, Canada Posts: 3,056	It's always good to hear positive remarks. Good on ya, Well done Pentax.

05-11-2008, 10:00 AM	#3
ChrisPlatt Site Supporter Join Date: Nov 2007 Location: Rockaway Beach NYC Posts: 7,692	I have called the Pentax USA parts department perhaps a half dozen times in the last ten years. The woman who sometimes answers the phone is often not willing to look for parts for older gear. Chris

05-11-2008, 10:06 AM	#4
ftpaddict Veteran Member Join Date: Jan 2008 Location: Yurp Photos: Gallery Posts: 4,666	Very cool! Don't think they'd do that here in Romania, though.

01-25-2009, 11:23 PM	#6
Jonson PL Veteran Member Join Date: Dec 2006 Location: Copenhagen Photos: Gallery Posts: 1,842	Good to hear. I keep considering getting a cam from the MZ series, I think they had a great fit

01-29-2009, 01:24 PM	#7
petez Forum Member Join Date: Jan 2008 Location: Corvallis Oregon Posts: 71	Very nice. Any chance you can take an image of the parts list/diagram and post it to save me some trouble?

01-29-2009, 04:07 PM	#9
petez Forum Member Join Date: Jan 2008 Location: Corvallis Oregon Posts: 71	Perfect - thanks.

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