Originally posted by loafer What is that supposed to mean? Are you insinuating Pentax Canada has terrible customer service? I have nothing but praise for Pentax Canada with their customer service of my warranty repairs and also email inquiries. All have been dealt with in a quick, and courteous manner.
I've had a hit-and-miss experience with Pentax Canada with the most recent inquiry totally ignored. This has happened several times over the last few years. Back, before digital, any inquiry was replied to ASAP. The standard has slipped.
Now, to be fair, I did have some questions about a problem I had with some magenta colouration on long exposures with the k10. The initial inquiry was very slow in being responded to (and if I recall correctly, a follow-up had to be made before they responded), but once service took over, the questions were replied to promptly. However, the general inquiry line stinks from my experience.