Originally posted by Stargeezer I sent my da*300f4 to Mack under their warranty.
They received the lens on 01/20/11 at noon, by 5 pm they sent an e-mail stating they sent it to pentax for repair.
It is comforting to know it goes to the manufacturer for repair of Sdm lenses.
Joe
Setting things straight.
Well, apparently this is not true!!
I found out today after calling Pentax they did not send it to them.
Plus Macks website no longer had my Information on their website, so I was a little nervous
I called Mack.
It turns out they sent it to an authorized repair center.
Huh? Even though Mack said in their email and on their website they sent it to the manufacturer and it was at Pentax.
To top it off Macks customer service was mad at me for calling Pentax first.
I got a Chuckle out of that and the woman called me on it and said what do you find humorous??
I guess I insulted her.
Anyway I will have a cup of tea, and wait another week or so.
I have no problem with it going to an authorized repair center. Although it seems a little odd the way it was worded.
I guess sent to the manufacturer and Pentax listed under location couuuuld mean they sent it to an authorized repair center.
Anyway my bad!! I thought my original post to be true.
Sorry, Joe
I will start a thread when the repair is complete.