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Forum: Repairs and Warranty Service
03-28-2016, 05:16 PM
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Just to update some of you on the progress.
I contacted my local consumer protection agency and they say they can't do too much except contact the manufacturer with the complaint. However, they still want us to files these complaints because it builds up a case. If they see it happening a lot, they'll file a class action lawsuit with the attorney general.
I also contacted the Better Business Bureau and like with the consumer protection agency, they have no legal ability to do anything. But they were happy to take my complaint and forwarded it to Ricoh in a few hours. I'm not sure if it went out via mail or email, but it's on its way to corporate. If Ricoh doesn't reply, then they get a ding in their BBB rating, but I don't think that does much to deter consumers or encourage them to do better.
I contacted my credit card and they told me I have a legitimate claim and I can file a chargeback. The only issue is that I can't use their online form and need to call the claim in because the original date of purchase was more than 90 days ago. In any case, they can and will help. This would be the fastest way for me to get a refund so I can purchase a new camera and get to shooting photos. I'm reluctant to go this route as I'm afraid it will take the money from the retailer and not impact Ricoh at all. I will wait a few days before going this route.
If I do not file a chargeback, then I may file a small claims lawsuit. I realize it will take a long time and I'm likely to get the camera back by then, but at least it will be hit by their corporate lawyers and force them to take a serious look at the situation.
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