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Forum: Repairs and Warranty Service
09-30-2017, 06:06 AM
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I am sorry I cannot figure out how to reply to your PM. The serial number of my lens that failed (came apart) was 4403169. Evidently it was deemed unrepairable. Pentax replaced it with a refurbished lens. It took two months to get the issue resolved and receive my replacement.
I too feel there is an obvious design flaw with this lens. I would be most interested in knowing the cause of this problem and if there have been design changes made to correct the problem. I am quite concerned about the possibility of the same thing happening with the one I now have.
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Forum: Repairs and Warranty Service
08-26-2017, 08:16 PM
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You are welcome. Also, my lens was a display model when I bought it so was considered used as well. I wish you luck in getting yours either repaired or replaced!
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Forum: Repairs and Warranty Service
08-26-2017, 07:58 PM
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I am so sorry to hear that! Pentax needs to realize they have an issue with this lens! I am happy to say that mine is being replaced by Pentax though. It has been two months getting to this point though. I am hoping to have it this coming week.
I would strongly suggest, if you go through Precision Camera, that you contact Steve Mongrain. He is Senior Customer Experience Manager. Email is Smongrain@precisioncamera.com. Phone is 860-272-2160. I spent over a month dealing with others and finally got a bit forceful and they connected me with Steve and things went much better.
Also, my lens was out of warranty as well. Please let me know how your experience goes.
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Forum: Repairs and Warranty Service
08-09-2017, 07:21 PM
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I had the same thought. Lol
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Forum: Repairs and Warranty Service
08-09-2017, 09:35 AM
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I am very happy to report my faith in Ricoh-Pentax has been restored. I just received notification that the lens is being replaced, and at no cost to me. They will be shipping from factory to Precision Camera where they will determine all functions of the new lens are working properly and will then one-day air ship to me at no cost whatsoever to me. This has been a long drawn-out ordeal, but the end result was worth the wait. Thank you all for your input and support.
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Forum: Repairs and Warranty Service
08-04-2017, 04:54 PM
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Friday update: the anticipated response from Pentax regarding their decision on this matter which I was supposed to receive today did not arrive. Evidently I now wait until next week.... Infuriating!
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Forum: Repairs and Warranty Service
08-03-2017, 06:26 AM
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It was shipped in its original padded case which was then completely secured with bubble wrap packing and shipped in a sturdy box sealed with heavy duty Scotch brand packaging tape and insured for $2,000.
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Forum: Repairs and Warranty Service
08-02-2017, 07:05 PM
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Unfortunately, yes. The serial number is the same. :(
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Forum: Repairs and Warranty Service
08-02-2017, 02:44 PM
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I only have the one photo of the lens (which I originally posted) but it happens to be the same side of the lens as the photo the factory sent showing the "impact damage" plus all the scratches. I am communicating with Precision Camera exclusively by email at this point so that I have a record of communications. I have provided them with the photograph, indicated to them if it was damaged in shipment I would have assumed they would have contacted me so I could have processed a claim again insured shipping. I am receiving no replay other than "we are awaiting a decision from Ricoh." I specifically stated to them, if it was not damaged in shipping, either Precision Camera or Ricoh-Pentax has damaged the lens and asked for input as to which entity would be accepting responsibility for damage to my lens. No reply.
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Forum: Repairs and Warranty Service
08-01-2017, 04:06 PM
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Update: I was finally contacted by a customer service manager at Precision Camera yesterday. He informed me that my lens had been shipped to the Pentax factory in Japan. He also later provided me with a photo of the lens that was sent to him by the factory which depicts "the impact damage" the lens has incurred as well as their estimate for repairs (over $900). I am appalled!!! What happened to my lens? The original photo I posted shows the condition of the lens at the time I carefully packaged and shipped it insured to Precision Camera. At that time, the lens was in pristine cosmetic condition, the only issue being that it had fallen apart! Now I am being sent a photo showing a lens covered with scratches, bent metal pieces, etc., and am being accusing of having caused "impact damage" to it. I emailed Precision stating if it were in that condition at the time they received it, the box it was shipped it would surely have been damaged and they should have informed me so that a claim could have been made with the postal service. Having heard nothing, I am assuming the lens was in the same condition when they received it as it was when I shipped it. Someone, either at Precision Camera or Pentax factory has caused some serious damage to my lens! The original repair estimate was less than $400, and now it is nearly $1,000. Any suggestions?
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Forum: Repairs and Warranty Service
06-27-2017, 08:52 AM
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It is shipping to Precision Camera today. Estimate is $312.
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Forum: Repairs and Warranty Service
06-26-2017, 10:05 PM
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Thank you all for your support and concern. I will certainly update once I know what the problem is and how/if it can be repaired.
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Forum: Repairs and Warranty Service
06-26-2017, 07:19 PM
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Thank you all for your support and concern. I will certainly update once I know what the problem is and how/if it can be repaired.
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Forum: Repairs and Warranty Service
06-26-2017, 07:17 PM
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Absolutely no indication or sign of a problem. I am baffled, and more than a little upset.
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Forum: Repairs and Warranty Service
06-26-2017, 05:23 PM
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Forum: Repairs and Warranty Service
06-26-2017, 03:26 PM
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I would like recommendations for a reputable repair center in the US for my DFA 150-450mm lens. The entire outer housing (for lack of a better word) came off yesterday! Never dropped, never abused...WOW! Thanks in advance.
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