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Forum: Repairs and Warranty Service
02-24-2021, 08:52 AM
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Well, here's an update. John Pye were told by Ricoh that Amazon warranty was 12 months. However, after a bit of haranguing in my Ricoh support ticket, pointing out that I had also purchased the GW-4 wide lens blah-de-blah, they have finally come back to me saying that the repair will be covered under warranty. From my description of the fault to John Pye, they suspect a lens fault and the camera will need to go to Germany for repair, if that is the case.
Meanwhile, I have bagged myself a bargain Fuji XF10 to keep me amused whilst I wait ...
cheers, all
Lee
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Forum: Repairs and Warranty Service
02-22-2021, 09:43 AM
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Thanks for the replies folks. Still no word from Ricoh. I purchased the camera from Amazon, so not sure if they will be able to match the level of service from SRS. I guess it's worth a try ...
Lee
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Forum: Repairs and Warranty Service
02-20-2021, 08:55 AM
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Does anyone know a direct email address for UK Ricoh support? I have logged a web call but response is painfully slow. I have an issue with an 18 month old GR III, only 1500 shots and I want Ricoh to fix it FOC!
I have already been referred to John Pye and contacted them, whereby they say Ricoh say the warranty is only 12 months.
Thanks, Lee
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Forum: Ricoh GR
05-21-2020, 04:43 AM
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I find it odd that some of the profiles do not have their default settings at zero. That would make more sense and make it easier to reset them.
Lee
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