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Forum: General Talk
01-21-2019, 05:55 AM
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"I do believe it's human error, it just sucks when you actually have the foresight to check before hand, get it in writing and they still won't come through properly on the deal... for what... $50? This really is $50 vs customer satisfaction from a billion dollar company, let's not forget that fact. Pretty sure they can handle this loss from a mistake they made..."
"I just paid $40AUD (including shipping) for a $58USD item (including shipping), heck... I should order one again and do the same complaint strategy!"
These two statements by the OP kind of give off the stench of, let's say, 'greedy opportunist'. Just because the company you ordered from has transformed itself into an incredibly successful online marketplace, doesn't mean that they owe you something when a mistake is made. You knew that it looked like a ridiculously good offer when you first saw it. And kudos for double checking it before you ordered. But by continuing to 'escalate', despite their apologizing and offering a perfectly acceptable remedy, you are the one that comes out looking a bit foolish. Yup, you finally got what you wanted, yet you still felt compelled to post this to PF for some reason.
Maybe if you were harmed in a way that was extremely detrimental to your photography business, causing you to lose clients or future opportunities. Then I would expect an angry CS encounter. But it doesn't sound like that was the case.
I am disabled, and have come to use Amazon and other online businesses, simply because it makes my life a little easier. And I've got to say, despite how humongous Amazon has gotten, I am constantly amazed at how efficiently they get the job done right. When something has gone wrong with an order, they have yet to fail at getting it fixed.
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Forum: General Talk
01-19-2019, 03:00 PM
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What is the appropriate remedy for such an error, regardless of how it happened? A full refund with free return shipping or a 15 dollar gift certificate? That's what was offered and it wasn't good enough. "You can do better than that!" I just hate the feeling that I get from this interaction that we are owed something more than a full refund based on someone's error. It doesn't really matter whose error it was, the appropriate remedy is to say that you will take the goods back and give a full refund. There is no pain and suffering here that needs to be compensated by someone else, even by a billion dollar company.
Anyway, I've probably said too much...
Edited to change 'and' to 'or.'
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