The issue you chose indicates you may need us to take action on your order. Please include the following information:
Item name:
Pentax HD D FA 70-200mm f2.8ED DC AW Telephoto-Zoom Lens for Pentax KAF Cameras
Please tell us if you would like a Replacement, Refund to a gift card, or a Refund to the original Payment method:
Replacement, but I have already received 2 of these lenses.
Description of issue:
I purchased this lens, when I received it, it appeared to be opened before. I am not saying it was used, but perhaps tested and returned? Since the lens was not very sharp and displayed autofocus problems I asked Amazon for a replacement and was promptly shipped a new one.
The replacement came without any external packaging, which is not normally how a photo gear store would send a $1600 lens. However the box was relatively in good shape. It also had some signs that it may have been opened before, but not as bad as the first one. Unfortunately, the lens showed some troubling signs of AF problems and sharpness problems.
I have been talking on a forum to other purchasers of this lens. One stated that the warranty card was not in the proper place. Here is the link to post and responses:
https://www.pentaxforums.com/forums/10-pentax-slr-lens-discussion/337315-pent...-concerns.html
Regarding these issues, you might ask, maybe it's my camera? Which is a reasonable question. Well I have 2 of the same cameras (Pentax K3) and the behavior is the same on both. Also, I have about 10 other lenses I use regularly that perform very well. I would say they perform excellent. I know from fellow forum members and sample images, that this lens is a performer and should be working much better than this.
So, I just have 2 questions for you.
1) When these lenses go back to you, do they go back to Pentax for testing/recalibrating? or are they tested by you and resent out to customers?
2) If I was to ask for a replacement lens, could I request one direct from the factory? Also, just as important, some proper packaging for the lens? I would pay extra to have it properly boxed with foam/bubble wrap. The UPS/USPS folks in my area hate their job and take it out on the parcels they deliver.
I apologize for the trouble and Amazon's response was prompt and friendly. Just looking for a little assistance in this matter. This lens is important to me, it's the culmination of a year of saving and selling lenses, so I want to make sure I get a decent lens and I really appreciate you help in doing so.
Thank you very much,
Randy