|
Forum: Pentax DSLR Discussion
06-27-2010, 05:38 PM
|
| |
Well, thanks for all the responses.
A couple of points.
I did take it to a local place for clean up. First place i was told they had to send it somewhere else for clean up as it was too dirty. Second place i left it overnight and was called afterward and they told me I should send it to Pentax as the sensor was too dirty.
I did try with a dust cleaner but the sensor was in fact too dirty.
Yes I did take the pictures with max aperture. But, having sent the camera to Pentax, and paying such an amount, I would expect them to really clean it. They take apart the sensor, and have the means to properly clean the camera. I could pay $30 and get the same mediocre results i got from Pentax service department.
I totally understand if the camera was too dirty and it was not possible no clean it, but i think in that case they should have contacted me and let me know of this before sending me my camera back half clean and charging me the full amount.
In any case, I will be calling tomorrow first time in the morning and looking for either a full refund or another cleanup.
|
|
Forum: Pentax DSLR Discussion
06-26-2010, 09:49 AM
|
| |
Hi all,
A couple of weeks ago I sent my K100D to Pentax for a Sensor cleanup ( it was quite dusty and it had to be sent to the manufacturer ).
In any case, when i called technical support prior to sending the camera, I was told the price would vary depending on how much work the camera required. Mine was quite dirty, so when I was told the total was $170, I thought it was a bit expensive but given how dirty the sensor was i assumed that was the correct price and that as long as they through fully cleaned my camera i would not mind it.
Well yesterday i got my camera, and first thing i did was to try a couple of pictures to see how it was... to my surprise, the sensor still has dust particles all OVER !!!
I do not understand what they did ??? They did remove a few dust particles, but for $170 i would expect a complete cleanup. I'm calling first time monday morning as well as sending a couple of emails. I cant believe this is the quality of work they provide on their cameras.
If they thought the sensor was too dirty they could have told me before charging me such amount and sending the camera back half fixed.
Please refer to the attached pictures to see how it looks now.
First picture is the first one i took when i got the camera, after that i tried with a dust remover and then i took the next picture.
What should i do about this ? Is this the 'normal' clean up service Pentax provides ?
|
