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Forum: Pentax K-5 & K-5 II
01-28-2011, 12:44 PM
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This is exactly what I meant by the "wrong place". Several people here were acting like the answer to the question of where to send the camera was clear. The apparently correct answer is to a Pentax service center, while pentax europe told me to send it to the dealer.
good luck getting yours back soon.
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Forum: Pentax K-5 & K-5 II
01-28-2011, 12:37 PM
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and that is one of the issues that I brought up above! The dealer should not be unaware, and it is in everyones (pentax, the dealer, and the customers) interest for the dealer to return all affected stock to Pentax. I understand that Pentax might not be able to tell you if a camera is affected based only on the serial number, but surely they can notify the dealer to have all potentially affected kits sent back. Once the camera is sold to a customer, everyone loses.
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Forum: Pentax K-5 & K-5 II
01-28-2011, 11:07 AM
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but for how long?!
(edited to include quote)
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Forum: Pentax K-5 & K-5 II
01-28-2011, 10:51 AM
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Right, I'm sure that pixmania hung up the phone when Pentax called them to tell them about the defects ( and that some of their unsold stock could also be affected ;) )
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Forum: Pentax K-5 & K-5 II
01-28-2011, 10:49 AM
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As far as I can tell, pentax is now saying to send the camera directly to Pentax France. Three weeks ago, they told me to send it to the retailer.
Oh, for a second I thought you had actual numbers or some inside information rather than a warm fuzzy feeling ;). So "as fast as they can" is fast enough when it's not you who is waiting for your camera :).
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Forum: Pentax K-5 & K-5 II
01-28-2011, 10:31 AM
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I have gotten different answers from Pentax France and from the retailer for what to do.
Seriously? I guess my expectation is that things get treated differently when a large number of products show the same defect! I thought that was the reasoning behind recalls, but maybe those are only for safety issues.
I was simply suggesting that Pentax could probably do more to educate their dealers -- particularly the large ones.
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Forum: Lens Clubs
01-28-2011, 09:41 AM
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DA70 ltd and K-5 (before I had to send it back into PIXMANIA camera purgatory)
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Forum: Pentax K-5 & K-5 II
01-28-2011, 09:30 AM
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A distinction needs to be made between what they have done from product debut until a few days ago and now. Let's forget about the fact that because of their lack of information, some of us sent cameras to the wrong place (including me!), which are now stuck in camera-limbo, and look at the current situation.
I still see no clear instructions on what to do from Pentax France. Yes, we have the Pentax JAPAN statement, with a shipping address in Japan -- probably not relevant for European users. Look at the Pentax FRANCE web site. Do you see clear instructions for K-5 owners, or even a translation of the announcement anywhere? Please send me the URL. I don't expect them to put it on the main page, but I don't see anything in the obvious places. Perhaps in "Service et Supports"? Uh, no. When you fill out the form, as of several weeks ago, the response was to send it back to the retailer (rather than Pentax France). Maybe it's posted somewhere else? The twitter feed? Pentax France (Pentaxfrance) on Twitter . Also no.
Replacing as fast as they can? I'm not sure what that even means: does that mean that the "replacement" pool gets priority over the "new sales" pool?
I'm glad to hear that your local retailer was in contact with Pentax. That's great. It would be nice to see the same contact between other big european retailers and Pentax. As I said, I am one of the unlucky ones, and bought from PIXMANIA who still seem to be unaware of the problem.
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Forum: Pentax K-5 & K-5 II
01-28-2011, 07:30 AM
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oooh! no "rep". That hurts man.
Turning a blind eye to the faults of brand (which is what you are doing) is textbook fanboyhood, fanboy.
I own a K-5, which is currently somewhere in a Pentax "atelier" in France. I think the camera and system are great, which is why I committed to Pentax (I just sold some of my MF gear to pay for 15, 40 and 70 LTDs). It does not make any of what I said less true.
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Forum: Pentax K-5 & K-5 II
01-28-2011, 01:12 AM
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I'm pretty surprised by how much slack is being given to Pentax on this issue. It reeks of fanboyism, so I guess Pentaxians are not SO different from nikonians and canonites, after all! Here is the deal: Pentax screwed up-- on their flagship camera. Yes, it's true. No one is calling for mass seppuku at Pentax HQ. What would be reasonable would be for Pentax to have a streamlined and consistent way for consumers to 1)confirm that they have an affected model and 2)get clear instructions on what to do and 3)receive a replacement QUICKLY from Pentax. Presumably, Pentax's QA is not so useless that they cannot identify potentially affected cameras from the serial number or manufacturing date. Set up a hotline/web site/whatever to confirm that your camera is elligible for return, and/or maybe to actually be a little proactive and contact wholesalers to whom were sent affected K-5s to recall them or inform customers. Thsi is not rocket science.
Instead, depending on which country you are in and which retailer you bought from, you get different answers on who to send it back to, a woefully uninformed (with respect the he existence of the problem) dealerbase,
I can only wonder what the poor engineers at Pentax must be thinking, after designing such a fantastic camera -- only to see it get crapped on by subpar QA/QC and PR.
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Forum: Pentax K-5 & K-5 II
01-25-2011, 08:07 AM
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I shot mainly medium format: Fuji645i and hassy 500c/m
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Forum: Pentax K-5 & K-5 II
01-23-2011, 02:43 AM
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French update:
Now two weeks since I sent (at my own expense) my K5 back to Pixmania. Unfortunately, despite being one of the larger retailers in Europe, they are bush league. Pentax France had told me earilier that the camera would be replaced, but Pixmania sent it out (where?) for repair, and sends me the same form letter about it taking 20 days every time I ask for status. Indeed, they seem to have very little idea of what the sensor stain issue even is! Let's just say this is no B and H photo, and I would enthusiastically recommend *not* using Pixmania.
As for Pentax France: they have simply stopped responding to emails. Despite their woefully inadequate reaction to this sensor problem, I still think the K-5 is the best body for my needs, and can't wait to get it back. I am, however quite disappointed with the disrespect that Pentax has treated their customers, and with their indifference to all the wasted time and money that K-5 owners have been put through.
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Forum: Pentax K-5 & K-5 II
12-30-2010, 09:22 AM
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I used the web form to submit my question, and this is the response (received a day after I sent it)
"
Thank you for your enquiry.
Please contact your dealer. Your camera will be replaced.
I hope that your question has been answered to your satisfaction.
Should you have further questions regarding this matter, please do not hesitate to contact us again.
When replying, please make sure this email is included."
With kind regards,
Pentax Digital Camera Support Team
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Forum: Pentax K-5 & K-5 II
12-28-2010, 07:48 PM
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I have a 387 series K-5 with the classic string of pearls (in response to the earlier comment regarding which serials were most affected)
Also, I'm not sure if the discussion about spots which develop over time was in this thread or another, but I now see a second string above the first string which looks similar to the first string. I have shot with a fairly large number of combinations of F-stop and ISO in early as well as late shots, so I think it is unlikely that I simply did not sample the stain "sweet spot" before.
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Forum: Pentax K-5 & K-5 II
12-28-2010, 07:47 PM
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I contacted Pentax France, who told me to get a new one from the retailer (Pixmania), which I will do as soon as I return to France. For the moment, I'm hooting as wide open as possible and cloning -- not good.
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