Please wait while we find an agent to assist you...
You have been connected to Michael C.
Michael C: Thank you for contacting Pentax chat support Jorge, how may I help you?
Jorge MARTINEZ: hi Michael.....
Jorge MARTINEZ: I have a K-r and it has some problem with the AF
Jorge MARTINEZ: many forums have already speak a lot about it
Jorge MARTINEZ: and aparently is some front focus under artificial lights conditions
Jorge MARTINEZ: specially with tungsten lights
Jorge MARTINEZ: with my 18-55 or 50-200 is not such a big deal (however a litle bit anoying)
Jorge MARTINEZ: the real problem is with the 50mm @1.4.....
Jorge MARTINEZ: there is any way to correct this? should I send my camera to service?
Michael C: there is no known issue witth the Kr and low light
Michael C: I would suggest maybe sending us some pictures, you can send them through our webform on our website
Jorge MARTINEZ: wich webforum?
The agent is sending you to
Digital Cameras and Accessories - Official PENTAX Imaging Web Site.
Jorge MARTINEZ: ok..... if you go here
Pentax K-r Forum - PentaxForums.com
Michael C: please do not amke any editing changes to the pics and use low settings
Jorge MARTINEZ: there is pleny of topics discussing the front focus problem of the kr
Michael C: you can also email
info@pentax.com
Jorge MARTINEZ:
https://www.pentaxforums.com/forums/pentax-k-r-forum/128330-yet-another-k-r-a...00-1-01-a.html
Jorge MARTINEZ:
https://www.pentaxforums.com/forums/pentax-k-r-forum/127941-pentax-k-r-firmwa...te-1-01-a.html
Michael C: there has been no information sent to us about any known issue issue with the camera sir
Michael C: i am sure they are looking into it and they would post any information once they have looked into it
Jorge MARTINEZ: .... ok.... so what's the procedure? should I send you an email describing the problem and giving you some example pictures>
Jorge MARTINEZ: ?
Michael C: yes
Michael C: tot the email I gave you
Michael C:
info@pentax.com
Jorge MARTINEZ: ok.... I will....
Michael C: Is there anything else I can help you with?
Jorge MARTINEZ: no, I thinks that will be all....
Michael C: Thank you for contacting Pentax chat support Jorge, have a great day!
Jorge MARTINEZ: thx, u2