|
Forum: Pentax DSLR Discussion
12-28-2007, 02:32 PM
|
| |
If I don't hear back from them within a week or two, I'll be contacting them again and asking for it back before a certain date because I am taking a class and will need the camera. Glad yours was returned in a timely manner and is working well. I am still hoping they just replace it! I'll let you know.
|
|
Forum: Pentax DSLR Discussion
12-27-2007, 07:00 PM
|
| |
I went to Ritz today and they told me they got the shipping label and it will be sent in tomorrow. He explained that they can't just replace it right away. It has to be analyzed first. He seems to think they will replace it. I looked over the warranty again and it does say that they try to repair the product first. (If for some reason you seem to think otherwise and think I should be even more persistent, please let me know!) I am so bummed as I really wanted my camera for New Years. Oh well, I tried. I'll keep you updated. Thanks again!!
|
|
Forum: Pentax DSLR Discussion
12-26-2007, 03:10 PM
|
| |
on the warranty it says that it could be fixed as well though. trust me though, at this point, i am going in tomorrow, "polite and firm" but determined to get a new camera. especially after all of your feedback. :)
|
|
Forum: Pentax DSLR Discussion
12-26-2007, 02:02 PM
|
| |
yeah, i think you are right. i think i've been too sweet and polite but tomorrow i'll be a little more firm. that is what my hubby said too.
thanks for letting me know what to expect. i wasn't sure if they still had to send the camera in for a replacement or if they could give me one on the spot. wish me luck for tomorrow!!
|
|
Forum: Pentax DSLR Discussion
12-26-2007, 01:41 PM
|
| |
hi! just called them but the manager wasn't there. i talked to the sales guy i worked with and they actually haven't even sent it out yet. this happened almost 2 weeks ago. he is so nice so i couldn't become the angry customer. i just explained that i've done research and am learning that with the protection plan and how hard the camera fell, that i should probably be honored a full replacement. i told him i would love to have it for a ballet performance this weekend and for new years. i hope this gets things rolling on the replacement. i'll stop in there tomorrow when the manager is there. question, if they give a replacement, can they give me one on the spot or do they have to still send the other one in? should i really push for this or just put this on the backburner until they get it sent in? thanks again!!!
|
|
Forum: Pentax DSLR Discussion
12-26-2007, 01:32 PM
|
| |
Hi! I called Visa and it turns out it was a debit card I usd. Ugh!! I totally forgot I had decided to be a "super woman" and pay for this out of my small business account rather than our joint account and used my debit card, which doesn't have the purchase protection. If I would have have used my Visa card, they would have sent me the money to replace it and they would have sent it in 2 days. Ugh...I am kicking myself! I did use my Visa to purchase the lens that was on the camera when it fell. It appears to be working fine, but I'll bring it to the store I bought it (not Ritz) and have them check it out now that I know I am covered by Visa. Now I know to never do large (or fragile) purchases with my debit card.
You did convince me to put on more of a strong front with Ritz though. You are right, I paid $200 and it should be replaced. Although, I guess they could say to me that if I didn't pay the extra $200, it wouldn't even be repaired. I would be out the initial $800. Anyway, I am calling Ritz now for an update. Thank you all for your support and especially for the knowledge about the protection plan with credit cards. Good to know for the future!
|
|
Forum: Pentax DSLR Discussion
12-25-2007, 07:50 PM
|
| |
you are lucky yours still works. mine didn't work correctly after it dropped.
back to calling the credit card company. would they pretty much do the same thing Ritz is doing...send it back and then get an analysis of if it will be repaired or replaced ,or will they automatically replace it?
thanks again!!
|
|
Forum: Pentax DSLR Discussion
12-25-2007, 10:51 AM
|
| |
wow...that is interesting. i bought it at ritz and spent $200 on the extended warrenty. they have the camera now. it feel pretty hard and cracked around the whole area of the flash. somehow, the lens survived so that is good. i am going to research the credit card option. thank you for the information.
|
|
Forum: Pentax DSLR Discussion
12-24-2007, 07:20 PM
|
| |
Thank you for your help. I am really hoping they just replace it. It fell pretty hard. If they fix it, I am not sure I will even know if it is working properly because I've only had it for a week. I might go to the place I bought it and ask them for an update at the end of the week.
If they do replace it, do they actually send the store a replacement or can the store just give me a new camera? If they fix it, how will I know everything is working right? I am just so frustrated, especially not having it for the holidays.
Thanks for the help and support!
|
|
Forum: Pentax DSLR Discussion
12-23-2007, 07:29 PM
|
| |
Hello! I bought a K10D two weeks ago and it dropped a week after having it. It was one of those moments where it happened so fast, that I am not even sure how it went from the bag to falling to my driveway. The body cracked by the flash area. I was sick over it! I am still sick over it, however, I do try to put it in perspective in the scheme of life. Luckily I had purchased the extended warrenty from the store I bought it at. The guys there were super nice and calmed me down. However, they told me it could take 6-8 weeks to find out if it can be fixed or if they will replace it. I am going crazy not having my camera. I am actually new to DSLR but now it is so hard to go back to using my point and shoot. I miss having it in my hands. Anyway, when something like this happens, does it usually take this long? Do you think they will replace it? I've heard that Pentax is good about that. I feel like if I get this one back, it will be like driving a used car. Any suggestions? Should I go back in and be a little more eager about getting it replaced and sooner than later? They were so super nice at the store so I don't want to be the pushy customer but I am so anxious to have my camera back. Thanks for any feedback!
|
