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Forum: Pentax Price Watch 04-28-2014, 06:24 PM  
Pentax K-5 IIs: $699 at B&H
Posted By Tee21
Replies: 38
Views: 8,745
Just my luck. I just clicked on the link and its up to $799 now. Adorama still has it for $699 though. Go with Adorama this time.
Forum: Photographic Industry and Professionals 08-20-2013, 04:11 PM  
Pentax 35mm/50mm pricing mixup discussion
Posted By Tee21
Replies: 204
Views: 19,688
I received an email today after emailing them back on why the charge is still pending and when will the items ship. This was the response:

Dear Customer,

Thank you for your recent email. We do not physically charge the card until the product ships. The lens are on a pre-order back order for 2-3 weeks.

Thank You
Jennifer
Pentax Webstore


On the web store page it says oder in process for my transaction.
Forum: Pentax Price Watch 08-16-2013, 03:01 PM  
Pentax 35mm for $150 and 50mm for $120. Other lenses too.
Posted By Tee21
Replies: 377
Views: 36,721
Received an email reply from Pentax today:

"We have not shipped your order, because we were unable to obtain
address verification on the billing information provided.

We ask that you contact your bank or credit card company to update
your information on their records and call our Customer Service
Department at our toll free number, 1-800-345-9935, to verify your
billing information.

We apologize for any inconvenience this delay may have caused you.
This is a service we provide for your protection."


So I called SureSource CS and spoke with a representative and he verified my billing address and asked for the Banks CS line so that the Address Verification Dept can call and verify the address. He said that the dept. is closed for the day and they will call on Monday. He went on to say that if I don't receive an email Monday that everything is " A Okay". Called my bank before I called SureSource and they said the billing address is correct and up to date.

So maybe they're are taking until monday to figure things out within Pentax. It's still a wait and see game at this point.

EDIT: When I talked with the bank they said they could see that it was showing Pending until Monday but nothing was wrong on the banks end.
Forum: Pentax Price Watch 08-15-2013, 08:27 PM  
Pentax 35mm for $150 and 50mm for $120. Other lenses too.
Posted By Tee21
Replies: 377
Views: 36,721
This is exactly right. All the storefront had to say was it was a mix up and the order is being canceled. But thats not how they handled it. They still have almost $500 of mine pending with no response on if its canceled or that the ordered is going to be fulfilled. When I called today I was told by a customer service rep that "there have been way to many of you complaining about this" then the line was disconnected. The only words out of my mouth were is my order canceled or is it going to be fulfilled.

The other point about this store front not being connected to Pentax is false. Pentax is in agreement with them to sell products and represent the company to the customer base here in the U.S. How they handle the pricing mistake directly reflects Pentax as a company. I would have been completely fine with an email stating we made a mistake and we cannot fulfill the order at the price that was listed we apologize for the mix up. I don't need a gift certificate or $20 off, just a professional explanation.

A lot of you are invested in this company into the thousands of dollars which will have many excepting this type of unprofessionalism and talking down to customers. I just purchased the K-01 with kit lenses and was waiting for their new flagship models to come out. After the phone call I had today and being hung up on I have to say this is not a company that I would buy into and have to deal with again. SureSource is the face of customer service for Pentax therefore they reflect on the company. It's that simple and life is to short to have a company treat you like the idiot for their mistake.
Forum: Pentax Price Watch 08-15-2013, 01:21 PM  
Pentax 35mm for $150 and 50mm for $120. Other lenses too.
Posted By Tee21
Replies: 377
Views: 36,721
That being said that it's outsourced does not take the responsibility away from Pentax. They hired the company to run it so they ultimately are the "bosses" who make the final decision. SureSource are only listing the items for Pentax and building the site itself but the price list came from somewhere. If it was a mistake and as so many have stated before these prices are such that they are not below true sale prices. Sorry, I can't buy that Pentax has no clue about what is being done.
Forum: Pentax Price Watch 08-15-2013, 01:17 PM  
Pentax 35mm for $150 and 50mm for $120. Other lenses too.
Posted By Tee21
Replies: 377
Views: 36,721
I tried using my PayPal also but it was grayed out saying " This is not an option on back ordered items". They do this because Pentax knows that disputes can be filed against them with Paypal if the item is not shipped in 7 to 10 days. The other issue is that if they don't complete the transaction PayPal cannot cancel the order themselves. PayPal has to wait 30 days for the order to expire. They are not allowed by law to cancel it until then unless the seller confirms it or the seller cancels it themselves. With it being an order there is no completed sale.
Forum: Pentax Price Watch 08-15-2013, 12:56 PM  
Pentax 35mm for $150 and 50mm for $120. Other lenses too.
Posted By Tee21
Replies: 377
Views: 36,721
I ordered just after midnight on the 14th also. Have not received a cancellation notice as of yet. Check my order and it still says Hold for Quote. I was talking with a friend last night who shoots only Nikon. He said a few years ago a similar incident happened and Nikon honored the price no matter the price of the lens. I just purchased the K-01 and wanted to buy lenses so I could upgrade to the new SLR when it came out in the fall or winter, or whenever. With this type of customer service I don't think I am going to buy into Pentax. Maybe we also should write corporate and not just the Facebook page. If corporate shows the same attitude than you know the kind of company culture you are invested in. By the way when my friend with the Nikon went through the issue with Nikon online he received a personal apology from the regional manager that stated they would honor the price snafu. I am a little unhappy with this because I have loved asking questions and learning so much on this forum. I looked forward to using Pentax product after a long research and comparison to other cameras.
Forum: Pentax Price Watch 08-14-2013, 03:20 PM  
Pentax 35mm for $150 and 50mm for $120. Other lenses too.
Posted By Tee21
Replies: 377
Views: 36,721
I check my checking account and it still shows as pending. If this was a mistake and they don't honor the prices for those who ordered this is crappy customer service. If they cancel orders this is the last time i order from Pentax site directly.
Forum: Pentax Price Watch 08-13-2013, 11:06 PM  
Pentax 35mm for $150 and 50mm for $120. Other lenses too.
Posted By Tee21
Replies: 377
Views: 36,721
Nice find! Thank you. Just bought both.
Forum: Pentax Price Watch 08-08-2013, 04:36 PM  
It's Back! PENTAX K-01 16MP Digital Camera with 18-55mm & 50-200mm Lenses $379.99
Posted By Tee21
Replies: 4
Views: 1,539
I have been trying to pick one up but every time they were sold out. Looking forward to it.
Forum: Pentax Price Watch 08-08-2013, 02:43 PM  
It's Back! PENTAX K-01 16MP Digital Camera with 18-55mm & 50-200mm Lenses $379.99
Posted By Tee21
Replies: 4
Views: 1,539
Looks like Woot! has it back in stock for $379.99.

PENTAX K-01 Digital Camera w/Dual Lenses
Forum: Pentax Price Watch 05-25-2013, 09:36 PM  
Camera bag $25, plus $4 us shipping, regularly $75
Posted By Tee21
Replies: 128
Views: 12,192
Plastic bag also.
Forum: Pentax Price Watch 05-23-2013, 03:12 PM  
Camera bag $25, plus $4 us shipping, regularly $75
Posted By Tee21
Replies: 128
Views: 12,192
Just an FYI... I received an email on the 21st and my bag arrived today. I am happy with the bag and it looks to be of good quality. I don't know if the shipping is what made the difference for some of us. I paid $8.32 and it came by domestic ground which it said it would be 1 to 2 weeks. It took only 2 days. Could be the shipping options they shipped by.
Forum: Pentax K-5 & K-5 II 05-19-2013, 10:32 PM  
Pentax K-5 II Digital SLR Camera Body with DA 18-135 WR Lens - Bundle
Posted By Tee21
Replies: 3
Views: 3,641
Thank you Adam.

I just went to their website and also saw that they have a similar kit for the K5iis with a $100.00 gift card. Time to make the purchase. Thanks again!
Forum: Pentax K-5 & K-5 II 05-19-2013, 09:45 PM  
Pentax K-5 II Digital SLR Camera Body with DA 18-135 WR Lens - Bundle
Posted By Tee21
Replies: 3
Views: 3,641
I have been looking to get into a DSLR and finally decided it was Pentax for me. Have used a friends K5iis and love it. Found this deal on Amazon thru Adorama as a kit and it seems like a good price for all that is in the kit. It comes with the DA 18 - 135 WR lens that I want to start with. ANy feedback would be appreciated on weather I could get a better deal elsewhere. I posted the link below.

Amazon.com: Pentax K-5 II Digital SLR Camera Body with DA 18-135 WR Lens - Bundle - with 32GB Ultra SDHC Memory Card, Adorama Slinger Bag, Power2000 Spare Battery, Adorama Cleaning Kit for Optics, 6' HDMI Cable, LCD Protector, 62mm Filter Kit, US
Forum: Pentax Price Watch 05-19-2013, 09:18 PM  
Camera bag $25, plus $4 us shipping, regularly $75
Posted By Tee21
Replies: 128
Views: 12,192
If you paid with PayPal you don't have to wait 10 days to escalate to a claim. Once you file your dispute give it 2 or 3 days and if there is no reply from the seller you can call in and have a PayPal agents escalate the dispute to a claim for you. But do put your claim in before 45 from the date of purchase to be covered.
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