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Forum: Pentax SLR Lens Discussion
07-24-2014, 10:31 AM
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I don't see this profile on the list for the future.
Has anyone created a profile for DX Optics?
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Forum: Pentax DSLR Discussion
05-07-2014, 08:08 AM
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The receipt is from Amazon. but it calls out Emmy Photo as the seller. They are in Stratford, ON.
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Forum: Pentax DSLR Discussion
05-07-2014, 05:46 AM
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I purchased a K5 II from Emmy Photo based on great reviews posted on the Amazon site and some postings on this forum. The transaction went fine. The camera appears to be new condition and the shutter count is zero.
When I opened the package, I was surprised to find that there was no warranty card. I have since learned that Pentax does not include a warranty card. To be eligible for warranty service, you need a valid receipt.
I contacted customer service by phone to verify the serial number. The response was vague. In summary, Pentax does not maintain a serial number data base. In order for the warranty to be valid, the product must be purchased from an authorized reseller. The list of sellers on the Pentax website is not complete. The product I purchased may or may not be covered.
Emmy Photo claims to be an authorized reseller. I submitted three written request to Pentax customer service to verify the warranty and heard nothing back.
Has anyone verified that Emmy Photo is an authorized reseller? Has anyone received warranty service after purchasing from Emmy Photo?
Thanks in advance.
Steve
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