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Forum: Pentax Price Watch
12-31-2014, 05:21 PM
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Hi Bodson,
Again, our apologies. We would have much rather sold you the products you wanted.
There's certainly no profit in cancelling orders.
A question: If owing up to our mistake, notifying you asap of the issue and returning the funds to your credit card is not good service.. then what is?
Thanks,
Lens & Shutter
---------- Post added 12-31-14 at 05:25 PM ----------
Thank you Brian,
We truly are trying to make our online presence a leading class experience.
It's not an overnight fix but the process of upgrading software and our business processes is already in progress.
Watch for our next promo. We will do our best to make it up to you and everyone else.
Happy New Year!
Lens & Shutter
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Forum: Pentax Price Watch
12-30-2014, 12:53 PM
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Hello Pentax Lovers,
Just wanted to quickly post up some info regarding our store and the Blue Dot Boxing week sale.
1) Our sincere apologies for the inventory issues. Yes, we have a problem. The inventory for some products was not calculating correctly and we unfortunately accepted more orders than we had stock to supply.
This was in no way intentional. All of our team has been working over time to deal with this. We are doing our very best to catch up with the orders, communicate with all affected clients and where possible find alternative products. (not possible with products like the Pentax 50mm F2.8 Macro, but we have been doing a lot of mix and matching with tripod components)
We are updating the site and removing sold out products as soon as they are discovered. Unfortunately with inventory in three stores it sometimes take a bit of back and forth to determine where a specific product is.
2) We do not charge anything to your credit card until the order is processed and ready to ship.. There is only a preauthorization run. This means that your bank checks to see that there is an available balance on your card to cover the sale, and places a hold for that amount. For any orders that are cancelled we release that immediately.
3) I understand the frustration that some of you are feeling and I again apologize for disappointing you. We've been working very hard to restablish Lens & Shutter and I can tell you it is quite heartbreaking to fail at making customers happy. We are not an Amazon, or other type of super store. We're mostly just a bunch of photographers trying to make a living doing what we love. We're sorry we messed up, but I'm here to tell you that we are listening and we do care.
Feel free to comment here or email us directly. info@lensandshutter.com
Matt, David and the rest of The Lens & Shutter team.
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