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Forum: Pentax SLR Lens Discussion
06-10-2009, 11:34 PM
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well, with one week to go on warranty I've put my 50-135 in for repair citing this exact problem. I've had the issue pretty much from new, however it was less annoying in the beginning.. certainly over time its gotten much worse, to where the point on a recent business trip to NY it became unbearable.
The behavior is like the motor takes a minute two to "warm" up, then once its warm its fine... stop using the lens for more than a few minutes and I spend a minute or two pressing AF to unstick the SDM again.
Same problem on two different cameras, a GX10 and a K20d... tried cleaning the contacts, no change.
Will let you know how it goes.
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Forum: Pentax DSLR Discussion
03-06-2009, 07:21 PM
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I too have had a horrible experience with Samsung service, in Australia, to the point where I have conciously decided to black list ALL samsung products from my house (much to the horror of the TV-phile within me). Any company with this much apathy for its customers doesn't deserve any.
I have (had?) a Samsung GX10. Don't get me wrong, I loved the camera, took 1000's of shots with it, but the service support was pathetic.
Short version of the story is:
1) camera's top LCD got broken
2) sent camera off for paid repair
3) camera came back 3 MONTHS later fixed. The warranty expired just before its return.
4) during checking (after it came back) I discovered 2 things:
a) somehow someone had hand written numbers on some visible component (the bit you look through) of the viewfinder, then not quite rubbed them out. No one can explain to me why this would have happened.. I can only assume that either it was part of re-calibration or someone swapped out a faulty part.
b) in the process of confirming a), I discovered a previously ignored CCD alignment issue i.e. all photos were taked with a slight rotation to the right... the silly thing is I'd had the camera so long without noticing it, I had started unconciously compensating for it.. which I am still trying to unlearn.
5) so I send the camera back, this time to get it all fixed under warranty.
6) repair center declares they are not responsible for either of the problems, so now there is a 3 way argument between the store, the repair center and Samsung over who will be paying for the repair.
7) after a month, I've had a gutfull so I go out and buy a Pentax K20d, swearing to never deal with Samsung again.
PS I still don't have the camera back, and its been almost 2 months this time... a total of almost 5 months.
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