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Forum: Troubleshooting and Beginner Help
05-13-2017, 12:29 PM
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The final update !!! After several weeks of wasting my time with Jessops customer services I finally managed to get an escalation through to a manager. After formalising the complaint they decided that they would replace the lens for me. My only bonus is that. They sent the wrong lens and I got the new PLM version.
Conclusions.
Package deal price was great
Customer service guys are a shambles
I will let you decide for yourself if it's worth the risk.
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Forum: Troubleshooting and Beginner Help
03-31-2017, 11:35 PM
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Update on my lens.
I sent the lens off to Penta for repair. They reported back that the lens had been tampered with, had parts missing and the object was from the rear barrel. This would seem to indicate to me that the lens Jessops sold me was second hand. I have sent a complaint off to Jessops but no reply forthcoming.
Not impressed at all.
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Forum: Troubleshooting and Beginner Help
03-20-2017, 07:44 AM
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I did take it into the shop and show them the problem. He still thought it could get into it via wear and tear.
Great advert for Jessops isn't it
---------- Post added 03-20-17 at 07:46 AM ----------
Thanks for that, I will take another look. Maybe it has come from the camera
---------- Post added 03-20-17 at 08:01 AM ----------
Thank you Pentasonic49. I now have an exit route for the offending article, now I just need to convince it to detach itself from the rear of the lens
---------- Post added 03-20-17 at 08:09 AM ----------
Thank you Pentasonic49. I now have an exit route for the offending article, now I just need to convince it to detach itself from the rear of the lens
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Forum: Troubleshooting and Beginner Help
03-20-2017, 03:50 AM
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Well Jessops were a great help. They said it was wear and tear and stuff like that can get into a weather resistant lens !!! They refused to replace the lens and told me I had to go back to Pentax or they could charge me to send it away
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Forum: Troubleshooting and Beginner Help
03-16-2017, 05:37 AM
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I purchased it online from Jessops so should not be a problem getting it sorted if it's a fault......I hope
Thanks for the reply
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Forum: Troubleshooting and Beginner Help
03-16-2017, 03:49 AM
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Hi. Has anyone else ever had a problem with a strange object appearing inside their lens ? This is about a year old and just noticed it today. It apprears to be a small plastic tube stuck to the inside of he lens. Any insight would be appreciated.
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