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Forum: Repairs and Warranty Service
05-02-2016, 06:22 PM
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For sure ;) Looking forward, you might want to start a new thread in this section at some point where you can share your "sent to Japan" story in full. I am curious about the outcome.
Steve
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Forum: Repairs and Warranty Service
05-02-2016, 06:19 PM
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Good luck on doing a charge-back outside the current billing cycle. Terms vary, but after about eight weeks, the card company is not very sympathetic. The other aspect, of course, is that a charge-back goes against the retail vendor, not the distributor (Ricoh N.A.). Except in the rare situation where shop inventory is actually owned by the distributor, the retail shop is where "the buck stops".
Steve
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Forum: Repairs and Warranty Service
05-02-2016, 06:11 PM
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I think he is hinting that they should have just replaced it on the spot rather than shipping the lens halfway around the world and back.
Steve
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