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Forum: Repairs and Warranty Service
05-02-2016, 07:24 AM
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If Pentax wants to study my lens, they should pay me for the privilege. After all, it's my lens. They didn't sign a contract with me authorizing the renting of my lens so they could study it. IN some ways, Pentax is s a rinkiy dink company, and sending someone's lens to Japan for what should be a standard repair is definitely risky-dink. The proper thing to do would definitely be to provide the customer with at least a loaner while their technicians do their thing. If precision has 5-7 day turn around advertised on their site, that's what I agree to when I send them the lens. Keeping the lens longer than that constitutes fraud. Sending the lens to japan without pre-authorization / negotiation, is grounds for legal action. The lens is not their property, they don't have the right to just do what they want with it.
Like jatrax, I would probably just let this slide. But it does strike me that this is a really poor practice, where in Pentax is playing the limited risk game. The legal action that forced them to do the right thing, would be way more expensive than the possible benefit to the complainant. That may be good business practice, but it's a really poor customer service practice.
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