|
Forum: Repairs and Warranty Service
05-19-2016, 04:59 PM
|
| |
Doubtful. They supposedly escalated my 16-50 to their lead Pentax tech in their 'pro' department and even they couldn't adjust infinity focus.. :lol:
I think their 'give a care' is suddenly working.. for whatever reason(s).
|
|
Forum: Repairs and Warranty Service
05-19-2016, 03:44 PM
|
| |
I wonder if the rumor was correct that their current contract ends in June... would explain the sudden 'turnaround' of support.. esp with lenses.. If they are trying to woo Pentax to stick with them..
|
|
Forum: Repairs and Warranty Service
04-06-2016, 04:57 PM
|
| |
... or it is sitting on a shelf collecting dust, forgotten. Until the warehouse moves and they auction of the contents at wholesale. :lol:
|
|
Forum: Repairs and Warranty Service
04-06-2016, 04:47 PM
|
| |
It would make me wonder where the K-50s were going though
A year ago a TON of sensor stained K-5s hit ebay.. along with a bunch of other 'non-working' pentax cameras and lenses. The warehouse inventory was auctioned off I think sight unseen. I know one of these vendors told me they were buying a pallet of electronics at local auction (in Colorado and non-camera items) and a ton of them happened to be included once they looked at their winning items.
So it looks like when Pentax eons ago replaced customer's stained K-5s they simply placed the damaged products on a shelf to collect dust for years. :lol:
|
|
Forum: Repairs and Warranty Service
04-02-2016, 06:48 PM
|
| |
| |
|
Forum: Repairs and Warranty Service
04-02-2016, 07:09 AM
|
| |
When I asked Ricoh CS about the old parts warehouse, I was told Ricoh is a B2B company and I couldn't (as an individual customer) get parts. My GUESS is closing of the warehouse was part of the contract agreement with Precision to ensure they got more work. Low ball the contract price (in favor Ricoh) but funnel all the work to Precision (in favor Precision) seems likely to me. Win-Win for them :lol:
Now it seems the parts come from overseas and there seemingly is no parts warehouse stateside..
---------- Post added 04-02-16 at 09:33 AM ----------
If you think he is ruining the K-1 experience for 'everyone else' by discussing issues with his K-50's repair, then I think you're too invested in this forum and the Pentax gear as a significant part of your life.. :eek:
This seems to be someone who is used to a more responsive CS experience in general that wants that experience to translate over here.
Either agreeing with him being reasonable with his complaints or not, it is much too far a stretch to claim hes here to make us all miserable or that he is ruining some chimerical K-1 experience. :lol:
|
|
Forum: Repairs and Warranty Service
04-01-2016, 07:10 PM
|
| |
Yes C.R.I.S. in Arizona
They had some issues but all in all I never read the pages of issues by numerous people like we read from Precision. They did have a warehouse in Colorado.. I think that closed a year or so after I joined here so I wasn't very familiar with it. I do believe one could just order parts and have them shipped (if you were willing to get your hands dirty). But I don't know just what kind and how many parts they had.
|
|
Forum: Repairs and Warranty Service
04-01-2016, 07:05 PM
|
| |
In the world of big contracts, lowest bidder generally wins.
I'm pretty dissatisfied with having 1 authorized repair facility here, but I wouldn't consider BBB or chargebacks or even mention them to anyone until at least mid April after Precision has had ample time to get parts. .
Yes, I know that's a loooooonnng wait. But if the parts are on order then it is just a sit and wait matter. No amount of discussion with anyone is going to speed it up.
THAT SAID, I would still (politely) let Ricoh know how this makes you feel as a customer of a mid level camera looking to upgrade to bigger lenses and camera bodies in the future. It is pretty much the norm (There have been articles written on the same delays in parts with Nikon for instance) but the norm quite frankly stinks. That said, outside of parts, Nikon has multiple authorized repair facilities stateside. I think Canon does too.
I think this is one way how they keep prices down and allow us to have dirt cheap 300 dollar camera bodies though.. skimp on repair services..
|
|
Forum: Repairs and Warranty Service
03-28-2016, 05:46 PM
|
| |
Have you done any contacting to Ricoh Imaging North America's phone line? When I complained enough, I had several high level ricoh people leaving voice mail on my phone. I prefer email too but if you're wanting an answer so quickly it seems phone works best. I'd try the phone with ricoh before foaming at the mouth threatening lawsuits.
|
