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Forum: Ask B&H Photo!
07-16-2015, 02:28 PM
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Hello;
I am very sorry for the delay in responding but wanted to make sure I had accurate information. First off, there is no "re-call" on the K-3 II; it's an excellent camera and continues to sell well. The service advisory is outlined below. I asked a warehouse supervisor to confirm that none of our K-3 II's in inventory are within the serial numbers "below #6206660" and am happy to tell you you can purchase from B&H with confidence.
I apologize for the long delay and I hope this helps.
C h u c k C a p r i o l a
Live Chat and E-Mail Sales Manager
B&H Photo-Video
B&H Photo Video Digital Cameras, Photography, Camcorders
Thank you for choosing B&H, we appreciate your business.
*** Peace on Earth ***
July 10, 2015
Dear Valued Partner:
At Ricoh, we are dedicated to delivering superior technology, quality products and unyielding customer service. Continuing this commitment, we are sharing the attached notification regarding the PENTAX K-3 II camera.
We’ve learned that in some situations the camera will not turn off, even after the power lever is moved to the OFF position. This anomaly is limited to cameras with a serial number below #6206660.
We will replace all applicable K-3II units which are in your possession with new K-3II units which will be shipped from now on. To accomplish the inventory swap, please request an RMA of Sales and provide a PO for the replacements at the same time
- The RMA should be for K-3II cameras only (do not include other models in this RMA)
- The RMA information must include the serial numbers within the applicable range only
- The return reason should state K-3 II replacement
In advance, thank you for your help in making this a seamless process for our customers, so together we can provide the highest level of service and support.
Sincerely,
Ricoh Imaging Americas Corporation |
