Forum: Repairs and Warranty Service
05-19-2016, 05:03 PM
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I made 3 calls to them today. The 1st, (Nice lady) said they would email me a UPS Packing slip & I should get it within a hour. Called back 4 hrs later, (Guy sounded like he was in the can) and told me there was nothing on the computer about it. He said I would get a email with an hour. I called back 10 mins before they closed. Lady told me all they had was a note with my email address on it and nothing else. She sent me an email within 5 mins.
Anyway, I'm not going to lose sleep over this. It will get here fixed sooner or later. Until then, I have my new K-1 to play with along with a K-1000 & ME Super that Eric is working on.
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Forum: Repairs and Warranty Service
05-18-2016, 06:32 PM
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I mailed my K3ll on May 5th. I got it back today. Less that 2 weeks from my door to theirs and back. Nice cleaned, and all to make it in tip top shape. Except for the problem that I sent it in for in the 1st place. The HMDI does not work. I have 2 new HDMI cables that work great on my new K-1 so it looks like they never even looked at it. So, I know it's going back, I'm just trying to get some info on if they pay for the trip back to CT from California, & who knows how long it will now take to fix it.
Any advice?
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