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Forum: Repairs and Warranty Service
12-11-2018, 06:54 AM
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They offered a full refund, which seems much better than getting another £300 camera (If no equivalent product is available, we'll either offer you the nearest equivalent specification or its selling price value)
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Forum: Repairs and Warranty Service
12-10-2018, 05:14 PM
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^^I agree with this. It seems there might be a miscommunication between the store and the OP. At least in the US, the consumer is responsible for sending the device to the manufacturer. That could be a reason that the probably clerical person at the store refused to send it to Pentax. The OP seems to assume that they will not return it to him. Also, I'm not surprised that the store did not give a diagnosis, considering they've already said they couldn't fix it. Perhaps they lack the expertise or equipment to diagnose and repair this defunct model,or simply know that, for whatever reason, they can't fix it. Further effort would be unwarranted. IMO, they made a pretty good offer to refund the purchase price.
The reality is that even after it's fixed, the OP will still have a used camera worth maybe £200, whereas he could take £300 and put it toward a more current offering. I think that I would try to swing an upgrade with the ~£100 advantage.
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