Forum: Repairs and Warranty Service
03-28-2016, 02:37 PM
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Ricoh can't not be aware of it at this point, given the sheer number of bad experiences and the fact that they even sent me a survey after my own Precision repair experience.
I don't think your particular repair experience is unreasonable yet, BTW (few weeks to look at it, then a few weeks for parts). These things happen. On the other hand, with my camera repair, Precision sat on it for two months waiting for payment authorization without bothering to contact me because they lost the copies of the warranty materials I sent them. That was not great.
Anyway, whatever you do, don't be a jerk.
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Forum: Repairs and Warranty Service
03-28-2016, 01:11 PM
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Many other people have had bad experiences with Precision Camera-- you can search for other threads on this forum. Off the top of my head, though, it doesn't seem unreasonable to have to wait a few weeks for backordered parts; I don't know what caused the initial delay. I don't think you're likely to get any of the resolutions you're asking for, and I don't think they're really reasonable. Your best options are probably either waiting for the camera to get fixed or working with your credit card company.
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