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Forum: Pentax K-1 & K-1 II
12-20-2018, 01:19 PM
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Kingman, I appreciate your positive attitude about this!
I submitted my upgrade request about the same time you did (9/24 or 9/25) and sent the camera in. I held on, hoping it would be back for the holidays, and sure enough it came back the beginning of this week. So I guess it's a trade-off -- those who left their cameras with Precision finally got it done but didn't have their cameras for three months, and those who waited are waiting still but at least still have their K-1s. I sure hope they finish the entire project soon!
(I can totally understand that they underestimated demand and had to wait for back-ordered parts to arrive in December. But apparently there are still more parts to wait for? That part I don't get. Are these replacement logic boards meticulously handcrafted by circuit artisans who can't be rushed?)
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Forum: Pentax K-1 & K-1 II
12-13-2018, 09:33 AM
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Still waiting on mine! It's showing as "in repair" now, and I'm hoping to have it back before December 25.
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Forum: Pentax K-1 & K-1 II
11-16-2018, 07:25 AM
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Well, we're back to a "no ETA at all" situation - the rep I spoke to on the phone this morning was very nice and courteous, but she said the Ricoh rep she spoke to recently was not able to provide any information at all. Typical.
I asked for my camera back, and she volunteered to check out whether I could hold my place in line or if I would be dumped back at the end. Either way, I said, as long as I eventually get the upgrade I'll be fine.
This is a really dumb and entirely self-created fiasco.
Because she was nice I didn't want to get into the "but why haven't you contacted us about this" complaint. Another time, maybe only after I get my upgraded camera back! :lol:
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Forum: Pentax K-1 & K-1 II
11-08-2018, 06:13 AM
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Sounds like some explanation is in order.
I'm very irritated, bordering on angry. I'm still grudgingly tolerating the situation. (Sure, I could get them to send the camera back, but I haven't done that.) Maybe you need to understand my personality to get that "very irritated" doesn't mean I'm prone to lashing out ... it's an internal condition. I'm irritated. Annoyed. I'm not about to set my equipment on fire or change systems or start calling out pro-Pentax people on this forum. I'm one of them!
Fact 1: This upgrade offer was presented, and the deadline was September 30.
Fact 2: I thought a long time about going ahead with it, and decided on September 24 to do so. A week before the deadline. I filled out the online form, got my confirmation email, and followed the email exactly, to the letter.
Fact 3: I didn't look at this forum thread, which (I now see) began after I sent my camera in. In any case, why should I search an enthusiast's forum to determine the terms of a commercial arrangement I'm entering into?
Fact 4: It has been more than six weeks since I sent the camera in. I haven't heard a darn thing. No ETA, no apology, no explanation. In my view, this is not acceptable.
I'm feeling disrespected as a customer, and rightly so.
That's all!
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Forum: Pentax K-1 & K-1 II
11-06-2018, 08:19 AM
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My level of irritation is really high right now; I think the highest since I started with Pentax in 2008 (and believe me, there have been reasons for irritation before). Not gonna bash though. Not yet. :mad:
I submitted my request on September 24 and received an email, and the pertinent part looks like this:
Your request for service has been received. To avoid any delay please be sure you have checked the following items.
- Please wrap the receipt page around your product with an elastic band
- For units under a manufacturer's warranty, you MUST include a copy of the original proof of purchase receipt to validate your warranty claim
- Verify that all information supplied below is accurate and complete
- Only include accessories that pertain to the problem you are experiencing
Shipping Information:
U.S. Customers ship your repair to: PCVR, 7 Anngina Drive, Enfield, CT 06082
Canadian Customers: Please refer to page 2 of your receipt for shipping instructions.
Click Here for PDF Receipt.
So naturally, I sent in the camera. I did all those things on the list and somehow wasn't able to "avoid delay." There's absolutely nothing in this email about "hold onto your camera until we're ready," and unfortunately I hadn't checked this thread.
I've now been without it for a month and half, and I'm looking at ANOTHER month and a half, if not longer? Likely all the way through the US holiday season? C'mon Precision and Ricoh, have at least a minimal level of respect for your customers.
Send us an email. Let us know what's going on. Since that order confirmation I -- like everyone else -- have received absolutely nothing.
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