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Forum: Photographic Technique
06-13-2008, 07:06 PM
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For B&H Service after the sale. I had shipments sent to deep South Texas that went missing for over 3 weeks! Disclaimer: I am not sponsored nor am I a recipient of any freebies from B&H. This is just an honest post.
Everything, including ordering, or returning the duplicates (I had ordered many things a second time - no choice) was very smooth and without issue. B&H has clearly and unequivocally cemented my online purchases for the future. Their customer service folks are second to none. I felt well taken care of in a very, very stressful situation: poor cell service, and no tripod for my Sigma 500/4.5 or Pentax 300/2.8 for over a week...:(
Again, none of that was related to B&H - one box I shipped to myself in Texas was a FedEx fiasco that ended up having 5 tracking numbers for just 1 box.... and it was out of my hands for over 30 days. Credit to FedEx: I was finally reimbursed by Fedex for over $500, but I lost days of potential shooting due to the problem. (I spent over $200 in replacing gear and driving multiple 2 hour round trips in a non-fuel efficient SUV.... )
B&H truly saved my second trip during the photo competition. Henry: if you ever need a testimony, feel free to PM or e-mail me. I cannot thank your store enough for helping me out.
Regards,
Marc
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