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Forum: Ask B&H Photo! 07-31-2020, 06:50 AM  
Returns processing
Posted By henryp
Replies: 4
Views: 1,604
Thank you for your order and this feedback. We regret your dissatisfaction. We make Chat unavailable when the volume of incoming chats and those in the queue are too many for us to reasonably expect to handle.It is NOT an effort to cut off communications. FWIW I had the exact same high-call-volume long-wait-time experience a week or so ago with the NYTimes.

I am sorry the volume of incoming calls and emails was quite a bit more than we expected and we were unable to respond to every one as quickly as customers deserve.

The refund for your return has been processed and transmitted to your bank. After that it usually takes several business days before your bank can confirm the refund to you. This part of the process is outside our control and e cannot make it go any more quickly.
Forum: Ask B&H Photo! 07-10-2020, 11:09 AM  
Starting to get fed up with B&H Shipping
Posted By henryp
Replies: 2
Views: 575
I'm very sorry for your dissatisfaction. I cannot ID you or this transaction so cannot offer more assistance. I'd need the B&H order number to do so.
Forum: Ask B&H Photo! 06-29-2020, 09:17 AM  
I received someone's returned defective lens instead of new.
Posted By henryp
Replies: 3
Views: 796
Thanks, I've already added a note to your transaction about this.
Forum: Ask B&H Photo! 06-26-2020, 06:51 AM  
I received someone's returned defective lens instead of new.
Posted By henryp
Replies: 3
Views: 796
I am very sorry for what was apparently an inadvertent error. I tried to ID you from your profile here but there's no last name or email and the website you list (Redframe) is not working. I cannot ID you or your transaction.

You said, "the return was completed, and I got the refund today," I presume this indicates the original issue has been satisfactorily resolved.

You also said, "Your company did not offer price match guarantee..." We consider every price match inquiry individually. We say, "yes," as often as possible and regret when circumstances prevent us from doing so.
Forum: Ask B&H Photo! 06-15-2020, 09:14 AM  
I won't ever shop with B&H again
Posted By henryp
Replies: 6
Views: 1,374
Re B&H 865895300 I believe this was discussed in dpreview (and in resellerratings) in a thread you titled, "B&H rip-off on used equipment," which a Mod there finally locked.

This order was for a $600 Olympus kit which was supposed to contain a camera, lens and finder. Unfortunately due to our error the kit contents were incorrectly listed, an error for which we have apologized.

Because of the considerable price discrepancy between this kit and the substantially more expensive kit components you wanted, the equitable doctrine of unilateral mistakes applies. Briefly this legal doctrine says, "Rescinding the contract is the only available remedy under unilateral mistake; it is not a basis for reformation ... the retailer must cancel the customer’s order and re-offer the product at the actual price."

We are very sorry for our error and for your dissatisfaction.
Forum: Photographic Industry and Professionals 03-16-2020, 11:56 AM  
BH NY store temporary closing
Posted By henryp
Replies: 3
Views: 1,048
Thank you.
Forum: Ask B&H Photo! 02-19-2020, 01:20 PM  
Kit Lenses
Posted By henryp
Replies: 2
Views: 584
Right now we have these 55-300 options:
Pentax HD PENTAX-DA 55-300mm f/4.5-6.3 ED PLM WR RE Lens
BH #PE5530045 • MFR #21277
and
Pentax HD Pentax-DA 55-300mm f/4-5.8 ED WR Lens
BH #PE553004HD • MFR #22270
Forum: Ask B&H Photo! 01-10-2020, 10:32 AM  
Disappointed with recent order
Posted By henryp
Replies: 2
Views: 1,403
Thank you for your order and this feedback. We regret your dissatisfaction. I cannot ID you or this transaction so my reply has to be limited to our regret and my suggestion you reach out to cs@bhphoto.com so we can issue return authorization and exchange what you received for a new shipment,
Forum: Ask B&H Photo! 08-27-2019, 08:08 AM  
Three Questions
Posted By henryp
Replies: 2
Views: 1,405
Here are all the batteries on our site we ID as being for Pentax digital cameras: Digital Camera Batteries | B&H Photo Video The two brands are Watson and Pentax. The country of origin is either China or Japan, depending on the particular item.

SDXC and SDHC cards are on our site at Memory Cards, SD Cards | B&H Photo Video. There are almost 200 items, from about a dozen brands. For some, the country of origin is China or Taiwan or Austria. I did not check them all.

B&H has not yet received any notice from distributors if/how prices in the U.S. will be affected by recent/announced changes in U.S. tariffs. I think it's worth noting that news about tariffs seems to be changing daily.
Forum: Ask B&H Photo! 07-18-2019, 09:07 AM  
B&H's Dead pixel Policy
Posted By henryp
Replies: 2
Views: 1,799
If you receive a monitor with any of these problems your fist step should be to email cs@bhphoto.com with photos illustrating the issue.
Forum: Ask B&H Photo! 05-16-2019, 09:06 AM  
Film Prices?
Posted By henryp
Replies: 2
Views: 2,812
Forum: Pentax SLR Lens Discussion 03-22-2019, 10:25 AM  
B&H discounts... how long will they last?
Posted By henryp
Replies: 8
Views: 1,062
The current $300 "instant rebate" is due toexpire Mar 31st.
Forum: Ask B&H Photo! 03-14-2019, 01:01 PM  
Film Prices?
Posted By henryp
Replies: 2
Views: 2,812
Kodak Professional T-Max 400 Black and White Negative Film (35mm Roll Film, 100' Roll) B&H # KOTMY100
The price right now is $129.95. It was the same price on Jan 3rd.

You may find this announcement from Feb 2019 informative also:
Fujifilm announces worldwide price revision of Photographic Film and Photographic Paper
Forum: Ask B&H Photo! 03-07-2019, 08:46 AM  
Heads up B&H
Posted By henryp
Replies: 4
Views: 1,206
Thanks for sharing. I'll share this with the warehouse shipping manager. FWIW, the lens is exceptionally well protected by the internal packaging the manufacturer provided. I am confident it arrived unscathed and in perfect working condition.
Forum: Ask B&H Photo! 02-25-2019, 09:44 AM  
Pentax Extended Warranty for K-1 MK II
Posted By henryp
Replies: 1
Views: 869
I have texts of your emails to us and our replies. I'll be happy to forward the lot to the email address you provided when you placed this order.
Forum: Ask B&H Photo! 01-07-2019, 07:48 AM  
Sales tax ????
Posted By henryp
Replies: 6
Views: 1,701
Once you'd have been correct. Now, you are not. I mentioned that the U.S. Supreme Court ruled on this in June 2018 States now have the right to compel retailers to comply.

There is sales tax in NY and for a purchase made in our Manhattan store the rate is 8.875%.

You would be taxed at the rate where you are, i.e. where the order is shipped to.
Forum: Ask B&H Photo! 12-13-2018, 02:40 PM  
Sales tax ????
Posted By henryp
Replies: 6
Views: 1,701
We cannot force them to comply, but if Alabama has a sales tax and you buy from Adorama, you're supposed to declare "Use tax" on your state tax form next April, which you sign under penalty of perjury.
Forum: Ask B&H Photo! 12-13-2018, 01:19 PM  
Sales tax ????
Posted By henryp
Replies: 6
Views: 1,701
The U.S. Supreme Court ruled in June 2018 that states could begin to require out-of-state sellers to collect sales tax. During October 2018 we were required to begin collecting sales tax in 15 states. That number now is up to (I believe) 22.


This ruling applies equally to all similar retailers. It's the same sales tax one would pay at a local brick-n-mortar store in your state, and it's the same tax you'd owe as "use tax" had SCOTUS not made this ruling.
Forum: Ask B&H Photo! 12-06-2018, 10:10 AM  
Order not received for over a month
Posted By henryp
Replies: 7
Views: 1,313
I regret this and apologize for the circumstances which caused it.
Forum: Ask B&H Photo! 12-04-2018, 12:33 PM  
Order not received for over a month
Posted By henryp
Replies: 7
Views: 1,313
We received this order on Oct 7, 2018. It was shipped the same day via DHL. The package has since been lost in transit, an inconvenience we regret. On Nov 25th under our 762974751, we issued and emailed a B&H electronic gift card for the total amount of the original transaction. You can simply use that to place a new order for the same two items. If you'd like assistance in doing so, please contact sales@bhphoto.com.
Forum: Ask B&H Photo! 10-29-2018, 09:20 AM  
3way umbrella?
Posted By henryp
Replies: 1
Views: 873
From our site:
This Westcott 43" White Satin Umbrella has a removable black backing, so that it may be used as a "shoot-through" ...
Forum: Ask B&H Photo! 10-24-2018, 11:14 AM  
Open Box Warranty
Posted By henryp
Replies: 1
Views: 885
Thanks for calling this to our attention. It is possible we should have been more precise and I regret we were not. Please share the order number with me via henryp@bhphoto.com.
Forum: Ask B&H Photo! 07-24-2018, 09:57 AM  
D FA*50/1.4 Status
Posted By henryp
Replies: 1
Views: 1,223
The team at cs@bhphoto.com would be happy to assist you with this.
Forum: Ask B&H Photo! 02-09-2018, 10:04 AM  
Reviews not being posted ?????
Posted By henryp
Replies: 1
Views: 1,260
We consider each review individually. In order for me to know more about the review you submitted which was not posted I need to know your real name and email, the nickname you posted under and the item. Use henryp@bhphoto.com please.
Forum: Ask B&H Photo! 01-04-2018, 08:11 AM  
B&H can't ship cameras with batteries to international destinations! Amazon can.
Posted By henryp
Replies: 3
Views: 1,706
Thanks for the suggestion. We already use DHL (along with UPS & FedEx) when appropriate. Our shipping manager is aware of this situation.
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