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Forum: Pentax K-5 11-18-2011, 07:33 PM  
K-5 power/depth of preview switch incredibly stiff/stuck, help!
Posted By Jeremy Brown
Replies: 21
Views: 4,520
I know there is no direct relation, but I thought I'd mention it as well. If the seals in more than one place are causing problems, I am concerned. I don't think it is caused by the same problem, but having it taken to bits and checked is exactly what I would like Pentax to do, will they do that without charge, when there is a recurring issue like this?

If I do that, and it does die, then I have no warranty coverage at all(k-5 isn't covered for liquid damage despite the seals) and I'm up the creek. I want it taken to pieces, checked and put back together, that behavior from a camera is NOT normal, and should be checked. If my car starts making grinding noises, and then they subside mostly, I would still like the shop to get to the bottom of the issue, rather than waiting until the warranty period is up to discover what was wrong and why it can't be fixed.

This switch issue lasted for 3 weeks, one day I turned it on and off for several hours, without any indication the switch was loosening up in the slightest. Left alone on a shelf and the stiffness lessened, to the point I can actually use the preview mode again(albeit slowly, it doesn't immediately return to position like a normal one)

Let me summarize for you, since clearly my posting was not well worded for you, and I left off some information which I didn't believe directly relevant to the issue at hand.

a) the blame for return policies lies with the seller, something I observed so that other people might make a better choice on sellers than I did, a 15 day return policy sucks when your camera acts up on day 16.
b) the only blame I was laying with with Pentax is for the turn around time. If you google Canon's turn around time it seems to range between a few days up to about three weeks. That is a perfectly acceptable time frame to me. Double or more is not.

c) I can't find where I expressed displeasure at Pentax QC in relation to this issue, I just re-read all my posts, perhaps you could point out to me where I did as I can't find it. The camera did not come that way from the factory, so I would not expect them to have caught that, that's silly. I do however expect a reasonable time-frame for repairs. If my laptop breaks, I send it in, the company will fix it and send it back within 14 days. That's reasonable. 6 weeks+ is not reasonable on what is supposed to be a premium product with premium price tag to match.

d) I bought Pentax because I have in the past found them to be durable, and reliable, negating the need to buy more than one body, space for two bodies is a luxury I don't have traveling. I bought a used K-R this week to get me through not having a camera, an expensive addition, something I can't really afford(two bodies) but it's that or start failing classes, and reneging on shoots I agreed to do, so I bit the bullet, 3 days later the switch started working again almost normally, at least well enough to allow me to finish my semester with it before sending it in.

My last post was inquiring as to whether or not Pentax would charge for a request to have it taken apart and checked, not just have the switch flipped back and forth and since it seems to work fine(for now) having it sent back after sitting in the shop, for me to discover unpleasant surprises down the road, or discover a failed seal through water damage which isn't covered etc.
If you have any insight on that part of their process, I would appreciate it, and it would be much more constructive. Thanks
Forum: Pentax K-5 11-18-2011, 01:05 PM  
K-5 power/depth of preview switch incredibly stiff/stuck, help!
Posted By Jeremy Brown
Replies: 21
Views: 4,520
I'm the OP, but in too much of a hurry to sort my incorrect password issue at the moment.

The camera seems to have fixed itself, it rotates easily enough again, though not quite as light as my K-r and the depth of field preview works again.

However I notice that the center and top button of the 4-way controller in the back are stiff if you let them sit for more than a day or two without pressing them. I'm worried that the seals in this camera are not in place properly, and even though the on switch works that I may have lost a key waterproof seal. If I send it in to be checked out, will Pentax charge me for it? I don't want them to just play with the buttons and pronounce it ok, I want them to check and confirm the seals are in place and the switches are ok, since there are recurring issues with buttons etc, if it works but they are not, then I am no better off with Pentax than with Canikon in that regard.
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