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Forum: Pentax K-3 05-28-2014, 03:39 AM  
K3 Crazy Mirror Sickness (Mirror Flapping Lockup) - Report Yours Here!
Posted By fcrespo
Replies: 928
Views: 142,988


I have news. I returned the K3 back again after 24 hours. The in-camera flash did not work. When opening the flash lid, the camera just would not take pictures. During repair they replaced the flash circuit, so maybe this is related. The guys of this time answered nicely "send us the camera and we will change it". So now I am waiting for a new K3, hopefully.

Just for your general amusement, let me share more news on my broken K3 saga.

The camera was sent back again on 16th May, on the understanding I would get a new one. I got this answer today (27th May):

"exactly, your K3 not work correctly. We have to send it to PENTAX for repair and iíam sorry but i done a mistake because we canít change it, i thought your order was recent but not, the product is not new and i canít change it by another product. We send your K3 to Pentax and we indicate to do fast repair."

To which I answered:

"Well this is very dissapointing. The K3 "not new" is a camera that I bought in 14th January 2014 and stopped working on 1st March 2014. When does the camera become "not new"? As far as I am concerned the camera is "very new". Today, 27th May, I am still without the camera. What I would like is to have a new camera replaced, or otherwise I would like to return the camera and have my money back. Is that possible please? Can you check with Pentax or Ricoh if this can be done? I cannot think of Cannon, or Nikon or Fuji treating customers like this."

I think that it is only a camera, so why get upset? But next camera I will buy, in choosing the brand, I will surely check very carefully what post-delivery support is provided and its reputation in my area of the world, because it can be much more important than any supposedly technical or handling advantage.

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