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Forum: Ask B&H Photo! 1 Day Ago  
B&H's Dead pixel Policy
Posted By henryp
Replies: 2
Views: 192
If you receive a monitor with any of these problems your fist step should be to email cs@bhphoto.com with photos illustrating the issue.
Forum: Ask B&H Photo! 05-16-2019, 09:06 AM  
Film Prices?
Posted By henryp
Replies: 2
Views: 2,447
Forum: Pentax SLR Lens Discussion 03-22-2019, 10:25 AM  
B&H discounts... how long will they last?
Posted By henryp
Replies: 8
Views: 933
The current $300 "instant rebate" is due toexpire Mar 31st.
Forum: Ask B&H Photo! 03-14-2019, 01:01 PM  
Film Prices?
Posted By henryp
Replies: 2
Views: 2,447
Kodak Professional T-Max 400 Black and White Negative Film (35mm Roll Film, 100' Roll) B&H # KOTMY100
The price right now is $129.95. It was the same price on Jan 3rd.

You may find this announcement from Feb 2019 informative also:
Fujifilm announces worldwide price revision of Photographic Film and Photographic Paper
Forum: Ask B&H Photo! 03-07-2019, 08:46 AM  
Heads up B&H
Posted By henryp
Replies: 4
Views: 714
Thanks for sharing. I'll share this with the warehouse shipping manager. FWIW, the lens is exceptionally well protected by the internal packaging the manufacturer provided. I am confident it arrived unscathed and in perfect working condition.
Forum: Ask B&H Photo! 02-25-2019, 09:44 AM  
Pentax Extended Warranty for K-1 MK II
Posted By henryp
Replies: 1
Views: 461
I have texts of your emails to us and our replies. I'll be happy to forward the lot to the email address you provided when you placed this order.
Forum: Ask B&H Photo! 01-07-2019, 07:48 AM  
Sales tax ????
Posted By henryp
Replies: 6
Views: 1,284
Once you'd have been correct. Now, you are not. I mentioned that the U.S. Supreme Court ruled on this in June 2018 States now have the right to compel retailers to comply.

There is sales tax in NY and for a purchase made in our Manhattan store the rate is 8.875%.

You would be taxed at the rate where you are, i.e. where the order is shipped to.
Forum: Ask B&H Photo! 12-13-2018, 02:40 PM  
Sales tax ????
Posted By henryp
Replies: 6
Views: 1,284
We cannot force them to comply, but if Alabama has a sales tax and you buy from Adorama, you're supposed to declare "Use tax" on your state tax form next April, which you sign under penalty of perjury.
Forum: Ask B&H Photo! 12-13-2018, 01:19 PM  
Sales tax ????
Posted By henryp
Replies: 6
Views: 1,284
The U.S. Supreme Court ruled in June 2018 that states could begin to require out-of-state sellers to collect sales tax. During October 2018 we were required to begin collecting sales tax in 15 states. That number now is up to (I believe) 22.


This ruling applies equally to all similar retailers. It's the same sales tax one would pay at a local brick-n-mortar store in your state, and it's the same tax you'd owe as "use tax" had SCOTUS not made this ruling.
Forum: Ask B&H Photo! 12-06-2018, 10:10 AM  
Order not received for over a month
Posted By henryp
Replies: 7
Views: 960
I regret this and apologize for the circumstances which caused it.
Forum: Ask B&H Photo! 12-04-2018, 12:33 PM  
Order not received for over a month
Posted By henryp
Replies: 7
Views: 960
We received this order on Oct 7, 2018. It was shipped the same day via DHL. The package has since been lost in transit, an inconvenience we regret. On Nov 25th under our 762974751, we issued and emailed a B&H electronic gift card for the total amount of the original transaction. You can simply use that to place a new order for the same two items. If you'd like assistance in doing so, please contact sales@bhphoto.com.
Forum: Ask B&H Photo! 10-29-2018, 09:20 AM  
3way umbrella?
Posted By henryp
Replies: 1
Views: 645
From our site:
This Westcott 43" White Satin Umbrella has a removable black backing, so that it may be used as a "shoot-through" ...
Forum: Ask B&H Photo! 10-24-2018, 11:14 AM  
Open Box Warranty
Posted By henryp
Replies: 1
Views: 624
Thanks for calling this to our attention. It is possible we should have been more precise and I regret we were not. Please share the order number with me via henryp@bhphoto.com.
Forum: Ask B&H Photo! 07-24-2018, 09:57 AM  
D FA*50/1.4 Status
Posted By henryp
Replies: 1
Views: 979
The team at cs@bhphoto.com would be happy to assist you with this.
Forum: Ask B&H Photo! 02-09-2018, 10:04 AM  
Reviews not being posted ?????
Posted By henryp
Replies: 1
Views: 1,027
We consider each review individually. In order for me to know more about the review you submitted which was not posted I need to know your real name and email, the nickname you posted under and the item. Use henryp@bhphoto.com please.
Forum: Ask B&H Photo! 01-04-2018, 08:11 AM  
B&H can't ship cameras with batteries to international destinations! Amazon can.
Posted By henryp
Replies: 3
Views: 1,177
Thanks for the suggestion. We already use DHL (along with UPS & FedEx) when appropriate. Our shipping manager is aware of this situation.
Forum: Ask B&H Photo! 01-02-2018, 01:15 PM  
B&H can't ship cameras with batteries to international destinations! Amazon can.
Posted By henryp
Replies: 3
Views: 1,177
According to https://www.ups.com/ga/CountryRegs?loc=en_US:

Lithium Metal Batteries Shipments of Lithium Metal Batteries are prohibited on Emirates Airlines flights which UPS uses to this destination country (South Africa). Alternative arrangements are in place, but expect transit delays if the normal planned flow of the package is via Dubai, United Arab Emirates. Time in Transit may be extended due to solution found.

These restrictions and expected transit delays are, in our opinion, unacceptable. We cannot tell Amazon (or any other retailer) how to conduct business nor whether or not they should conform to international shipping safety regulations. We choose to follow these regulations scrupulously.
Forum: General Photography 11-06-2017, 12:24 PM  
Putting in a B&H order...
Posted By henryp
Replies: 11
Views: 1,017
Thank you.
Forum: General Talk 10-18-2017, 08:03 AM  
Support B&H workers
Posted By henryp
Replies: 34
Views: 2,469
Thank you. Very gratifying.

---------- Post added 10-18-17 at 11:05 AM ----------


I'm not Hasidic. In fact I'm not the least bit religious and everyone here knows it. I've been here 20+ years and have never had a problem with how I've been treated.
Forum: Ask B&H Photo! 08-24-2017, 07:52 AM  
Samyang/Rokinon/Bower
Posted By henryp
Replies: 2
Views: 1,889
While I cannot confirm with 1000% certainty they're the same lenses with different skins, I do know they all sell reasonably well and very few are returned for complaints about quality control issues. They come in, they go out, very few come back.
Forum: General Talk 08-21-2017, 08:23 AM  
Support B&H workers
Posted By henryp
Replies: 34
Views: 2,469
We have no idea why dpreview closed the comments to this thread. They maintain they're editorially independent from Amazon. I've never seen anything to suggest otherwise. The suggestion B&H might have threatened to sue is ludicrous.
Forum: Ask B&H Photo! 07-26-2017, 08:47 AM  
Question from left field.
Posted By henryp
Replies: 1
Views: 1,144
I believe Jared is a member of our affiliate program. He's welcome to approach his liaison in our program about any item he might want to borrow from us. Thanks for the thought.
Forum: General Talk 07-26-2017, 07:33 AM  
B&H in the news!!!!
Posted By henryp
Replies: 63
Views: 3,241
More accurately, hundreds, perhaps thousands of companies - many far larger than B&H - tolerate those logistics despite the inconvenience and expense.



A couple I used to be friendly with lived in central NJ. He commuted daily to Philadelphia. She commuted daily to mid-town Manhattan.
Forum: General Talk 07-25-2017, 07:35 AM  
B&H in the news!!!!
Posted By henryp
Replies: 63
Views: 3,241
I joined this forum in 2007 but I've been online for B&H since at least 2000. Rather than "the company line" I try to provide factual information. From time to time that may suggest I disagree with another forum member's opinions, and in fact I may. I try to distinguish facts from opinions and when offering an opinion I try to support it with facts.



Indeed.
Forum: General Talk 07-24-2017, 09:51 AM  
B&H in the news!!!!
Posted By henryp
Replies: 63
Views: 3,241
Couldn't agree more. This was Robert Moses's fatal flaw. We have the Throgs Neck Bridge because the Bronx-Whitestone Bridge (two miles away) was congested. Now, instead of alleviated congestion we have two, equally congested, bridges. Folly.

---------- Post added 07-24-17 at 12:54 PM ----------



What driver? I drive my decades old Honda Civic to the local train station where I take a Metro North commuter train to Grand Central terminal and then take two subways one stop each before walking the last 2-3 blocks. And I suspect you have no idea if any or some or all our warehouse employees own cars. You're making a lot of fact-free assumptions in one tiny thread.
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