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Forum: Repairs and Warranty Service 11-03-2018, 09:09 AM  
A hilarious lens service experience. Pentax (Ricoh) is helpful, Precision is doomed!
Posted By grahame
Replies: 27
Views: 2,361
They didn't replace the AF block, I believe. At least it is not shown on the repair report. The report of the camera only shows "cleaning".
They don't have to reset the camera to calibrate the lens. And actually the lens still need a little adjustment on K3II. I just received a surgery on my neck, and am not allowed to lift anything heavy or to bend neck. So I haven't calibrate it yet. But I know it is slightly off.

The worst part is: they somehow changed the camera AF behavior: DA 200, which I remember did not need AF adjustment, needs some fine turn now. So does DA 16-50. I can not test all the lenses now but it becomes a different camera for sure. AF still works, but needs calibration. So I feel they must have done something to the camera. AF accuracy wise, this K3II was my most satisfying camera before I send it out. K1 is gone, and I plan to use 150-450 primarily on K3II.
Forum: Repairs and Warranty Service 11-02-2018, 05:02 PM  
A hilarious lens service experience. Pentax (Ricoh) is helpful, Precision is doomed!
Posted By grahame
Replies: 27
Views: 2,361
got the lens and camera back.
Lens is working fine now.
Camera works fine, but was reset. I have to test and set AF adjustment for all the lenses again. I don't remember which one needs adjustment and how much. A lot of time and hundreds of shutter clicks.

Again, no reply from Precision.



There was a charge if I only denied camera repair: $18.50 diagnostic fee + shipping.
I called and emailed, they still held repair and wait for payment.
Until Ricoh stepped in, and they cancel the charge and shipped it back to me.
Forum: Repairs and Warranty Service 11-01-2018, 11:38 AM  
A hilarious lens service experience. Pentax (Ricoh) is helpful, Precision is doomed!
Posted By grahame
Replies: 27
Views: 2,361
If they did find any problem on the camera, I would expect they:
1: tell me and Ricoh that the testing camera I sent in did have problem, and give us the details on the issue. --- I might be able to claim a shipping damage if the camera dies in shipping. I paid full insurance for both lens and camera.
2: Tell me that my request of "calibrating my lens using provided K3II" could not be done due to the issue they found on K3II.
3: Offer me the option to get the camera repaired, and them calibrate my lens after. Or calibrate my lens using their standard camera and procedure.

But I got nothing above. I was fist asked to pay for the repair of K3II, and then after Ricoh stepped in, I was told lens was out of repair and was shipped back to me with the camera -- I would guess my K3II is still fine.

Will see tomorrow.



This time is clearly not timing issue. It is really a scamming if my K3II is fine.
Forum: Repairs and Warranty Service 11-01-2018, 08:23 AM  
A hilarious lens service experience. Pentax (Ricoh) is helpful, Precision is doomed!
Posted By grahame
Replies: 27
Views: 2,361
Yes, I agree.

I was communicating with the "Senior Customer Experience Manager" from precision camera. He helped straightening things in the past. He left 3 weeks ago and I can not find another one higher than the person behind customer service line now.

I will contact Ricoh and Precision regrading this case, after I get my gear back.

If any of you knows anyone in RICOH or Precision that I can talk to, please PM me their #. Thanks
Forum: Repairs and Warranty Service 11-01-2018, 06:59 AM  
A hilarious lens service experience. Pentax (Ricoh) is helpful, Precision is doomed!
Posted By grahame
Replies: 27
Views: 2,361
Yes, it is if I send the camera in for repair. But I made it clear that it had no problem and was for calibrating the lens.
Funny part is, they found the camera needs repair!

Communication is of course a big problem here. But the problem is more than that. If they can claim "AF block replacement " on a working camera (I of course will send a good working camera for calibration), how can I trust them for other repair service?

BTW, after so many emails, calls, voice messages, and Ricoh's help, I finally will get the lens and camera back. But I never get a message saying sorry. That also says something.



I am not sure! as said, I don't trust them any more. Will find out tomorrow.

To be honest, I am worrying about the camera more. I am fried them have messed it up to support their statement. They still didn't reply to my email, in which I asked if they changed anything on my camera.
I clearly said in the request form that "please don't change the setting of the camera, other than changing AF adjustment of that lens from -10 to 0".
Forum: Repairs and Warranty Service 10-31-2018, 09:07 PM  
A hilarious lens service experience. Pentax (Ricoh) is helpful, Precision is doomed!
Posted By grahame
Replies: 27
Views: 2,361
Ricoh knows what happened. I called them and they generated a case for that.

I will inspect the K3II after I get it back. If it comes back with any problem, I will try what you suggested.

K1, KP and DFA 150-450 are the only three NEW pentax items I bought in the past a few years. I will limit my new Pentax gear purchase and will acquired more legacy old MF lenses to use on A7II. At least I can try to fix them myself if they go wrong.

---------- Post added 10-31-18 at 11:10 PM ----------



I know your feeling. Be patient and look for another damaged one probably :(
Forum: Repairs and Warranty Service 10-31-2018, 08:19 PM  
A hilarious lens service experience. Pentax (Ricoh) is helpful, Precision is doomed!
Posted By grahame
Replies: 27
Views: 2,361
But they are the only Pentax authorized repair store in USA :(

---------- Post added 10-31-18 at 10:27 PM ----------



That is what was said in the email. I believe they shipped both back.

I don't believe my camera has AF issue, because the lens did same on all my cameras, and my K3II and KP have no AF issue with most of my other lenses.

Now I only hope they didn't mess up my K3II. It is one of few Pentax cameras I own that don't have AF issue with most of my lenses. I sold K1 but still keep K3II and KP.

I replied the email and asked if they have changed anything on my camera. They didn't reply, as usual :(
Forum: Repairs and Warranty Service 10-31-2018, 07:55 PM  
A hilarious lens service experience. Pentax (Ricoh) is helpful, Precision is doomed!
Posted By grahame
Replies: 27
Views: 2,361
Yes, I was horrified when they told me my K3II's AF block needed to be replaced and sent me a bill of $360. -- How can I trust them in the future?

I am lucky this time the service was covered by warranty.
Forum: Repairs and Warranty Service 10-31-2018, 07:45 PM  
A hilarious lens service experience. Pentax (Ricoh) is helpful, Precision is doomed!
Posted By grahame
Replies: 27
Views: 2,361
Precision didn't charge me eventually after Ricoh talked to them.
I called and emailed many time, didn't work at all. Ricoh helped eventually.
Forum: Repairs and Warranty Service 10-31-2018, 05:09 PM  
A hilarious lens service experience. Pentax (Ricoh) is helpful, Precision is doomed!
Posted By grahame
Replies: 27
Views: 2,361
My DFA 150-450 had a strange focusing issue: it works great on all my cameras (K1, K3II, KP, K5II) from 160mm-450mm, fast and accurate. But at 150mm, it changed focusing very slowly, only step by step and wasn't able to lock focus in most case. Even when it locked focus, it focused a lot closer to the objectives. I tried to dial AF adjusting on camera and found -10 is not enough. Interestingly, with -10 on camera, the rest part of FL (160-450) was still accurate. So I ignored the issue since I don't need 150mm on this lens.

Warranty is going to expire. So I decided to send the lens in for service. I called Precision Camera and confirmed with them what should I do if I want to send the lens with my camera, so they can calibrate the lens using my K3II. I followed their instructions by writing clearly on the form what I wanted and what I did. In case they miss the note, I made a copy and put one on the lens and one with camera. Packed them carefully and mailed them together in one box to Precision... kept checking shipping on line and finally found package was delivered. OK. Good, I thought.

2 days later, I found two emails from them, each had a service tag #. One for lens, one for camera.... Not that good. Something is wrong, I thought.

I called in, explained that the camera did not have any problem. I sent it with lens only for them to calibrate the lens. And also I reminded them not to reset the camera, but please remember change individual AF adjust from -10 to 0. I was confirmed them got it and notice was sent to repair group.

Both camera and lens went into repair process anyway, as I found online.

I called again, told the same story again, got confirmation again. I also sent emails, explained same thing.

2-3 days later, I got another email, with the invoice of my K3II repair. They found my K3II's AF block needed to be replaced and billed me ~$360!

I called and left message. Online repair status still showed "repair delayed, please call"

I eventually contacted Ricoh and they contacted Precision Camera. I finally got another email from Precision this morning that the camera and lens are on their way back to me. I am not sure what they did to my K3II. Will see on Friday.

Pentax (Ricoh) was very helpful this time. Precision Camera is doooooomed!
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