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Forum: Repairs and Warranty Service 11-03-2018, 08:55 AM  
A hilarious lens service experience. Pentax (Ricoh) is helpful, Precision is doomed!
Posted By stevebrot
Replies: 27
Views: 2,361
Did they replace the AF module or do the requested low-level AF tune to your lens? If so, either might explain the reset.


Steve
Forum: Repairs and Warranty Service 11-01-2018, 10:51 AM  
A hilarious lens service experience. Pentax (Ricoh) is helpful, Precision is doomed!
Posted By stevebrot
Replies: 27
Views: 2,361
I guess the question is whether the AF block showed a fault during their diagnostics. With any luck, they will provide details regarding diagnosis and work done.

I'm glad it all got figured out and that you were not charged, and perplexed that Precision and Ricoh have still not gotten the details of their "partnering" ironed out. In the past, the blame was firmly with Ricoh dropping the ball on warranty requests, though with assistance from Precision not having a clear mechanism to flag work requiring auth in a timely manner. :mad::mad::mad:


Steve

(...in all fairness, the last interactions I had with Precision were during a huge blizzard that shut down the region...the CSR had walked to work...)
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