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Forum: Repairs and Warranty Service 11-02-2018, 03:56 AM  
A hilarious lens service experience. Pentax (Ricoh) is helpful, Precision is doomed!
Posted By Not a Number
Replies: 27
Views: 2,361
If you look at other threads concerning Precision you'll see they have a history of ignoring notes or special instructions included in the package, even when attached to the equipment.

Purely speculating, I would guess a minimum wage worker in shipping and receiving just opens the parcel, looks for paperwork with the repair order number, looks for warranty and proof purchase, prints out a ticket/label and puts the equipment and above paperwork in a small bin/tray and tosses out all the rest with the packaging. That's all they are trained to do.

Since the lens exhibited the AF problem on all the bodies I would have made the assumption that Precision would be able to reproduce the problem on one of their bodies or test rig. I wouldn't have sent in a body unless asked specifically asked for or the problem was isolated to a particular lens and body combination.

Again, the State AG is unlikely to do anything:
1. a third party (RIcoh) is already involved
2. There was no loss, unless Precision damaged the K-3ii
3. In which case see (1) above.
Forum: Repairs and Warranty Service 11-01-2018, 11:54 AM  
A hilarious lens service experience. Pentax (Ricoh) is helpful, Precision is doomed!
Posted By Not a Number
Replies: 27
Views: 2,361
They wouldn't do any repairs until you approved and paid them first.

The State Attorney General is not going to do anything unless you lost money by paying Precision.
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